Job description

POSITION SUMMARY The Global Client Account Manager II role is a new position being added to the Breakthrough team to support our growing global client base. This role will support all clients outside of North America, with a heavy focus currently on the European market. The Client Account Manager II builds and maintains strong client relationships, proactively resolves issues, and ensures consistent delivery of high-quality service. This role coordinates with internal experts and client teams to implement fuel recovery initiatives. This role will be based on-site in Green Bay and may include minimal international travel (approx. 5%). Flexible work hours may be needed on occasion to support various client time zones; ideal working hours to support European clients would be 5am-2pm or 6am-3pm. JOB RESPONSIBILITIES Essential Job Responsibilities: • Manage day-to-day delivery for clients across BT’s book of business, including Fortune 500 companies and leading supply chain organizations. Oversee assigned clients operating across multiple products regarding advanced coordination, including those with multiple service offerings. • Responsible for driving operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports • Build and maintain strong client relationships; respond promptly to inquiries and resolving routine issues. Drive client roadmap alignment and execution. • Deliver advanced reporting and interpret performance metrics for clients. • Coordinate with internal experts to implement client initiatives. • Analyze complex data and recommend solutions. Demonstrate strong problem-solving skills and high attention to detail ensuring minimal errors • Coordinate end-to-end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency. • Collaborate cross-functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence. • Proactively seek opportunities to improve processes and client experience. • Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow-up notes. • Support clients’ use of internal platforms (FELIX) and publications • Track and report on key performance indicators (KPIs). • Monitor account health and proactively address risks. • Collaborate with internal teams to deliver solutions. Additional Job Responsibilities: • Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit • Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization • Continuously learn and develop self professionally • Support corporate efforts for safety, government compliance, and all other company policies & procedures • Perform other related duties as required and assigned QUALIFICATIONS Required: • Bachelor’s degree or 2+ years of relevant experience. • Advanced communication and presentation skills. • Experience with reporting tools and industry benchmarks. • Ability to manage multiple projects and drive continuous improvement. • Ability to travel up to 10%. • Fluency in a foreign language a strong plus. DIVISION : Breakthrough U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 . 50-56-501-0000

Requirements

Must-haves

Responsible for driving operational excellence and client satisfaction, ensuring consistent execution and communication and delivering accurate and timely reports
Build and maintain strong client relationships; respond promptly to inquiries and resolving routine issues. Drive client roadmap alignment and execution.
Deliver advanced reporting and interpret performance metrics for clients.
Coordinate with internal experts to implement client initiatives.
Analyze complex data and recommend solutions. Demonstrate strong problem-solving skills and high attention to detail ensuring minimal errors
Coordinate end-to-end client implementation activities and strategic projects, prioritizing initiatives based on client value and urgency.
Collaborate cross-functionally to support client needs, deliver solutions, and resolve undefined issues, while enabling transparency by documenting information in internal systems such as Salesforce and Confluence.
Proactively seek opportunities to improve processes and client experience.
Lead client meetings, business reviews, and strategic planning sessions by owning content preparation, agenda alignment, and follow-up notes.
Support clients’ use of internal platforms (FELIX) and publications
Track and report on key performance indicators (KPIs).
Monitor account health and proactively address risks.
Collaborate with internal teams to deliver solutions.
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned
Bachelor’s degree or 2+ years of relevant experience.
Advanced communication and presentation skills.
Experience with reporting tools and industry benchmarks.
Ability to manage multiple projects and drive continuous improvement.
Ability to travel up to 10%.
Fluency in a foreign language a strong plus.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Vision