Engineering Program Manager Enterprise Technology Services

• Own the integrated delivery plan across platform, tooling, and service workstreams: scope,
• milestones, dependencies, and release readiness.
• Plan and lead large-scale changes to a production service — rollout design, change, windows, go/no-go criteria, rollback paths, and day-of command.
• Drive cross-organizational dependencies to closure with partner engineering,
• infrastructure, and identity teams.
• Maintain the program's risk register: identify risks proactively, quantify impact, own mitigations through to resolution, and put escalations in front of leadership while there is still room to act.
• Provide clear, timely, and objective communication, including regular program status and critical issues to engineering leads and executives — the same facts, tailored for each audience.
• Own end-user readiness with IT and support stakeholders: communications, support handoffs,
• and post-change triage.
• Partner with Privacy, Security, and Legal on the controls and compliance work that gate each phase.
• Establish the operating rhythm — planning cadence, decision log, and reporting — and keep it useful rather than ceremonial.
• 3+ years of experience in program or project management leading highly cross-functional software delivery.
• Demonstrated ownership of a large-scale deployment or production change program affecting a substantial user base, including the change management around it.
• Working knowledge of email standards and technologies such as IMAP, SMTP, JMAP, MIME, DKIM/SPF/DMARC, or comparable messaging infrastructure depth.
• Experience managing incident response, service health, or operational readiness programs for live production services.
• Background in enterprise-scale rollout: pilot design, wave planning, site coordination, and support enablement.
• Experience partnering with Privacy, Security, and Legal teams to launch compliant features, including e-discovery, data residency, or records retention.
• Familiarity with Claude Code and agentic development workflows.
• Fluency with modern work-tracking and program-management tooling.
• Track record of coordinating teams that do not report to you, across organizations with different cadences and priorities.
• Exceptional verbal and written communication skills, with the ability to distill a complex technical situation into the few things a decision-maker needs.
• Strong analytical thinking and problem-solving skills, with the ability to independently manage complex objectives in ambiguous conditions.

None flagged.