Job description

The Loan Doc & Proc Sr Mgr accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial loan awareness. Communication and diplomacy skills are required in order to guide, influence and convince colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary, terminations and may include budget approval. Individual must be accountable, ethical, results oriented, trust worthy and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Responsibilities: • This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. • Activities will include independently processing and closing loans within a complex loan operations environment. • Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects. • Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities • Stays abreast of developments within the loan documentation/processing function and considers the impact to the business • Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team • Accountable for integrity of process, operations and associated results • Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken • Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients • This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements. • Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions • Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group • Conducts discovery and due diligence activities with clients to meet their needs • Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff • Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary • Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions • Persuades/influences/negotiates with others through collaborative communication skills • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: • 6-10 years of Experience • Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process • Demonstrate understanding of Loan Processes, Procedures, Products and Services • General awareness of managing, preparing, and reviewing loan documentation • Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues • Awareness of risk types, policies and control measures and processes • Comply with applicable laws, rules, and regulations, and adhering to Policies Education: • Bachelor’s/University degree, Master’s degree preferred Loan IQ experience is preferred. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Loan Documentation and Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $93,440.00 - $140,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Oct 28, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

Requirements

Must-haves

Individual must be accountable, ethical, results oriented, trust worthy and credible.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
Activities will include independently processing and closing loans within a complex loan operations environment.
Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and/or projects.
Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
Stays abreast of developments within the loan documentation/processing function and considers the impact to the business
Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to loan documentation processes for the team
Accountable for integrity of process, operations and associated results
Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended/taken
Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
This includes but not limited to assessing service quality and identifying areas for process improvement, service or technology enhancements.
Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions
Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group
Conducts discovery and due diligence activities with clients to meet their needs
Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, and provides guidance and support to junior staff
Builds effective relationships with colleagues, management, internal/external clients and stakeholders, as well as ability to influence them where necessary
Creates, develops and maintains effective relationships with colleagues, management, internal/external clients and stakeholders, and seeks to understand their needs and provides solutions
Persuades/influences/negotiates with others through collaborative communication skills
6-10 years of Experience
Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
Demonstrate understanding of Loan Processes, Procedures, Products and Services

Nice-to-haves

Bachelor’s/University degree, Master’s degree preferred
Loan IQ experience is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibility

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Wellness