Job description

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations. Key Competencies • Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives. • Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements. • Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams. • Proactively drive improvements to systems, processes, products, and solutions. • Be proactive in identifying critical client deadlines while demonstrating the ability to independently organize, oversee, and fulfill project timelines to ensure consistent delivery. Job Description • Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the myAltium engagement process. • Provide detailed Project management skills for the Implementation and ensure the customer’s ongoing success post deployment. • Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES. • Serve as the post-sale point of contact for customers during AES implementation.. • Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer. • Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support). • Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business. • Build excellent customer relationships, and influence them to adopt recommended best practices. • Work with Account Managers to reduce churn, and enable client expansion, renewal and retention. • Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities. • Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience • At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA) • Experience with Altium or other PCB ECAD Library/component management required • PLM expertise desirable • Ability to engage customer at business level, drive alignment, and execution • Ability to be highly effective in a matrix management organization • Excellent communication skills, both written and verbal • Able to travel 30% The expected annual pay range for this position is $120,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate. Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources. Altium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development. We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Requirements

Must-haves

Key Competencies
Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.
Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.
Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams.
Proactively drive improvements to systems, processes, products, and solutions.
Be proactive in identifying critical client deadlines while demonstrating the ability to independently organize, oversee, and fulfill project timelines to ensure consistent delivery.
Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the myAltium engagement process.
Provide detailed Project management skills for the Implementation and ensure the customer’s ongoing success post deployment.
Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
Serve as the post-sale point of contact for customers during AES implementation..
Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).
Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
Build excellent customer relationships, and influence them to adopt recommended best practices.
Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.
Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
Experience with Altium or other PCB ECAD Library/component management required
PLM expertise desirable
Ability to engage customer at business level, drive alignment, and execution
Ability to be highly effective in a matrix management organization
Excellent communication skills, both written and verbal
Able to travel 30%

Nice-to-haves

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Effort: medium

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