Job description

About the Role Accenture is seeking a highly motivated Infrastructure Services Manager (ISM) to support technology delivery across client engagements and operational locations. The ISM serves as the primary technology partner to business stakeholders and is accountable for enabling, managing, and continuously improving infrastructure services that support business operations. This role requires strong project management, stakeholder engagement, technology governance, financial management, and service delivery capabilities. The successful candidate will lead technology transitions, coordinate cross-functional teams, manage operational risks, and ensure technology services are delivered with excellence throughout the lifecycle of client engagements. Key Responsibilities Technology Service Management Serve as the primary point of contact for infrastructure and technology support across assigned accounts and locations. Manage service delivery performance, escalations, incident resolution, and operational governance. Ensure compliance with technology, security, business continuity, and operational standards. Drive continuous service improvements and operational efficiencies. Transition & Mobilization Leadership Lead technology workstreams during new deal transitions, account ramp-ups, expansions, and ramp-downs. Gather and validate client technology requirements. Create and manage detailed project plans, trackers, timelines, risks, and dependencies. Coordinate implementation activities across infrastructure, network, voice, security, and application support teams. Manage technology sign-offs, user acceptance testing (UAT), and readiness reviews. Stakeholder & Client Management Build trusted relationships with client technology teams, business leadership, operations leaders, and internal support organizations. Participate in client governance meetings and business reviews. Translate business requirements into technical solutions. Manage expectations and communicate status, risks, and mitigation plans effectively. Financial & Commercial Management Develop and manage technology budgets, forecasts, and variance reporting. Support cost estimation activities for new business opportunities and account changes. Identify and implement cost optimization opportunities. Track technology-related expenses and recoveries against budget targets. Risk, Security & Compliance Manage technology risks and drive mitigation plans. Support audits, security reviews, and compliance activities. Ensure business continuity and disaster recovery readiness. Coordinate infrastructure changes while minimizing business impact. Project & Operational Leadership Lead virtual teams comprised of infrastructure, networking, voice, security, data center, and application support resources. Drive accountability for deliverables, milestones, and service commitments. Identify opportunities for innovation and modernization. Support strategic initiatives that enhance client and business value. Success Measures The successful candidate will: Deliver technology projects and transitions on schedule and within budget. Maintain strong client and stakeholder satisfaction. Drive operational excellence with minimal service disruption. Manage risks proactively and ensure compliance with security and governance requirements. Identify opportunities to optimize costs and improve service performance. Why Join Us? You ll work with a global team of technology and business professionals supporting mission-critical client operations. This role offers opportunities to lead strategic initiatives, influence technology decisions, and contribute directly to business growth and operational success. Basic Qualifications Minimum of 5 years of experience in Infrastructure Services, Technology Operations, Service Delivery, or IT Project Management Minimum of 2 years experience managing stakeholder relationships Preferred Qualifications Bachelor s Degree Knowledge of ITIL principles, incident management, change management, and service management processes. ITIL Foundation Certification. PMP, Agile, Scrum, or comparable project management certification. Experience supporting large-scale BPO, Operations, or Managed Services environments. Experience working with networking, voice, infrastructure, cloud, security, and workplace services technologies. Experience in client-facing delivery roles. Experience working with cross-functional and geographically dispersed teams. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/30/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $30.67 to $97.88 Colorado $30.67 to $84.57 Connecticut $30.67 to $84.57 District of Columbia $32.69 to $90.05 Illinois $28.41 to $84.57 Maine $26.15 to $72.07 Maryland $30.67 to $84.57 Massachusetts $30.67 to $90.05 Minnesota $30.67 to $84.57 New York $28.41 to $97.88 New Jersey $32.69 to $97.88 Ohio $28.41 to $78.32 Virginia $28.41 to $90.05 Washington $32.69 to $90.05 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Requirements

Must-haves

Technology Service Management
Serve as the primary point of contact for infrastructure and technology support across assigned accounts and locations.
Manage service delivery performance, escalations, incident resolution, and operational governance.
Ensure compliance with technology, security, business continuity, and operational standards.
Drive continuous service improvements and operational efficiencies.
Transition & Mobilization Leadership
Lead technology workstreams during new deal transitions, account ramp-ups, expansions, and ramp-downs.
Gather and validate client technology requirements.
Create and manage detailed project plans, trackers, timelines, risks, and dependencies.
Coordinate implementation activities across infrastructure, network, voice, security, and application support teams.
Manage technology sign-offs, user acceptance testing (UAT), and readiness reviews.
Stakeholder & Client Management

Nice-to-haves

Bachelor s Degree
Knowledge of ITIL principles, incident management, change management, and service management processes.
ITIL Foundation Certification.
PMP, Agile, Scrum, or comparable project management certification.
Experience supporting large-scale BPO, Operations, or Managed Services environments.
Experience working with networking, voice, infrastructure, cloud, security, and workplace services technologies.
Experience in client-facing delivery roles.
Experience working with cross-functional and geographically dispersed teams.
U.S. Employee Benefits | Accenture
California $30.67 to $97.88
Colorado $30.67 to $84.57
Connecticut $30.67 to $84.57

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agilescrumai

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off