Design & Engineering Enterprise Tools Analyst
· Position is immersed in monitoring tool suites with an understanding of their technical design, functionality and implementation at client.
· Provides input and develops technology roadmap for tools to ensure CLIENT remains current.
· Partners and collaborates with Design & Engineering, IT Operations, and Enterprise Architecture teams to drive monitoring technology solutions that meet current and emerging CLIENT platform standards.
· Drives standardization and best practices for the design and implementation of monitoring tool suites.
· Consults with BTS teams to gather requirements and design, test, and implement technical solutions for monitoring infrastructure and application components.
· Works closely with the other BTS teams for the integration of 3rd party monitoring solutions into CLIENT enterprise monitoring systems.
· Establishes and maintains working relationships with software vendors to secure technical support and product insight on behalf of CLIENT.
· Creates business cases in support of new tool procurement or vendor service required to deliver a monitoring solution requested by business.
· Works closely with the CLIENT Service Management team to ensure monitoring tool suites provide timely and accurate data to support the ITIL processes (e.g. Incident, Problem, Change, Availability, Config. Management, etc.)
· Consults and provides technical direction to CLIENT Service Provider supporting monitoring tool suites with respect to enhancements, upgrades, patching, or run and maintain services.
Must Haves:
· 3-5 years’ industry experience
· 1 year experience providing administrative support for HP OpenView software suite (aka HP Operations Manager) - (Note: 3-5 years’ experience on a similar tool suite is acceptable)
· Experience with HP products in this suite include:
1. OM Windows, OM Linux (v9.x)
2. Smart Plug-ins (e.g. WebLogic, JBOSS, Tibco, DB)
3. NNMi (v10.x)
4. Performance Manager (v9.x)
5. Reporter (v4.x)
6. OMi (v10.x)
7. UD / uCMDB (v10.x)
8. SiteScope (12.x)
· 1 Year experience working in a VMWare environment
· 1 Year experience working with Oracle (10g, 11g, 12c) or SQL Server (2005, 2008, 2012) database platforms.
· Possess intermediate experience on Windows server platform and/or Linux (RHEL) server platform.
· Possess novice/intermediate scripting knowledge and experience implementing solution based on JavaScript, Perl, Python, Groovy, Ruby etc.
· Possesses excellent verbal and written communication and interpersonal skills and the ability to interface with leadership and all levels of CLIENT resources (technical & non-technical).
· Ability to work independently, with strong organizational and flexibility skills in a team-oriented environment.
· Familiar with ITIL / ITSM principles & processes
Preferred/ Nice-to-haves:
· Bachelor’s Degree in Business, Computer Science or equivalent job experience desired.
· Demonstrated continued knowledge acquisition of emerging technologies
· Familiarity with other HP products (e.g. HP Business Service Management (BSM), SiteScope, Service Health Reporter)
· Experience working with ServiceNow, a plus
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.