Job description

Executive IT Helpdesk Technician The Opportunity: Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications for Senior Navy Officials and Executives. Apply specific functional knowledge, including working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide activities of more junior employees. You Have: • 3+ years of experience providing IT support directly to senior military and government officials • Knowledge of the O365 and SharePoint Online environment • Ability to adapt to a fast-paced, evolving client environment • Secret clearance • HS diploma or GED Nice If You Have: • Experience with the DoD or Navy Staff • Experience with Microsoft Office Products • Experience with IT Asset Management • Experience with Windows • Ability to assist in the creation of end-user guides and Standard Operating Procedures (SOPs) • Possession of excellent verbal and written communication skills • Possession of excellent interpersonal skills to provide excellent customer service • CompTIA Security+ or DoD 8570 IAT Level II Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role. • Onsite : If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Requirements

Must-haves

Executive IT Helpdesk Technician The Opportunity:
3+ years of experience providing IT support directly to senior military and government officials
Knowledge of the O365 and SharePoint Online environment
Ability to adapt to a fast-paced, evolving client environment
Secret clearance
HS diploma or GED
Experience with the DoD or Navy Staff
Experience with Microsoft Office Products
Experience with IT Asset Management
Experience with Windows
Ability to assist in the creation of end-user guides and Standard Operating Procedures (SOPs)
Possession of excellent verbal and written communication skills
Possession of excellent interpersonal skills to provide excellent customer service
CompTIA Security+ or DoD 8570 IAT Level II Certification
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: booz-allen
Effort: medium

Benefits

Benefits detected in the listing.

Professional Development