Job description

Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control: This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed. Key job responsibilities - Program Leadership: Lead large-scale, complex technical programs across multiple teams and disciplines, from inception to delivery - Strategic Planning: Develop and execute comprehensive program plans aligned with Leo's mission and business objectives - Cross-functional Coordination: Orchestrate efforts across engineering, operations, product, and business teams to ensure seamless program execution - Risk Management: Identify, assess, and mitigate risks that could impact program success, developing contingency plans as needed - Stakeholder Management: Build and maintain relationships with senior leadership, external partners, and regulatory bodies, ensuring clear communication and alignment - Technical Expertise: Leverage technical understanding to facilitate decision-making and problem-solving across teams - Process Improvement: Implement and optimize program management methodologies to increase efficiency and scalability - Metrics and Reporting: Develop and maintain program KPIs, providing regular updates to leadership on progress, risks, and outcomes A day in the life As a Technical Program Manager on the Leo Devices & Systems Infrastructure team, you'll drive the development and operations programs for service environments and ServiceNow. Your day involves leading and being a part of cross-functional stand-with stakeholders, shared service owners, security and export compliance while collaborating with engineering leads to address technical challenges. You'll analyze fleet health metrics and compliance data to guide program decisions, present status updates to leadership, and coordinate with external partners like ServiceNow and Taninum. The role requires balancing immediate operational demands with long-term strategic planning, all within a regulated environment. About the team You will be part of the Leo Devices & Systems Infrastructure team who is responsible for the lifecycle of service environments for manufacturing and design functions along with ServiceNow at Leo. You will lead implementation programs for which the team has ownership in delivery of the outcome with programs ranging from deploying new software to transformation of existing services. In addition, we own ServiceNow for Leo for which you will lead implementation tracks along that service’s roadmap. You and your team will play a crucial role in Leo's mission to deliver reliable internet globally through innovative device management solutions and automation. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 5+ years of analytical, quantitative, communication, and presentations experience - Experience leading highly technical programs involving infrastructure, complex systems, systems engineering - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience in technical program management working directly with software engineering teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually

Requirements

Must-haves

Export Control: This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
Key job responsibilities
Program Leadership: Lead large-scale, complex technical programs across multiple teams and disciplines, from inception to delivery
Strategic Planning: Develop and execute comprehensive program plans aligned with Leo's mission and business objectives
Cross-functional Coordination: Orchestrate efforts across engineering, operations, product, and business teams to ensure seamless program execution
Risk Management: Identify, assess, and mitigate risks that could impact program success, developing contingency plans as needed
Stakeholder Management: Build and maintain relationships with senior leadership, external partners, and regulatory bodies, ensuring clear communication and alignment
Technical Expertise: Leverage technical understanding to facilitate decision-making and problem-solving across teams
Process Improvement: Implement and optimize program management methodologies to increase efficiency and scalability
Metrics and Reporting: Develop and maintain program KPIs, providing regular updates to leadership on progress, risks, and outcomes
A day in the life
About the team
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
5+ years of analytical, quantitative, communication, and presentations experience
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience in technical program management working directly with software engineering teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually

Nice-to-haves

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Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave