Job description

About the Role The AI Platform Support & Operations Intern will play a hands-on role in supporting the day-to-day operations of our proprietary AI platform. This is a unique opportunity to work at the intersection of creative agency life and emerging technology — helping a team of brand thinkers, strategists, and creatives get the most out of cutting-edge AI tools. You’ll assist with software updates, user support, and ongoing platform improvements while gaining real-world experience in AI tool management and agency operations. What You’ll Do Support software updates and platform maintenance for our propietary AI tool, coordinating with vendors or developers as needed Serve as the first point of contact for internal help desk requests — troubleshooting user issues, answering questions, and escalating bugs or technical problems Document common issues, workarounds, and FAQs to build out an internal knowledge base for the team Assist with testing new features and updates before they are rolled out to the broader MESH team Monitor platform performance and flag any anomalies or recurring issues to the appropriate stakeholders Help onboard new team members to our proprietary AI tool, including walkthroughs and how-to guides Gather user feedback from the team and help prioritize improvements or feature requests Support general IT and operations tasks as needed across the agency What You Bring Currently enrolled in or recently graduated from a program in Computer Science, Information Technology, Digital Media, or a related field Comfortable working with SaaS platforms, web-based tools, and browser-based applications Strong problem-solving skills and a patient, people-first approach to help desk support Excellent written and verbal communication — you can explain technical things to non-technical people without making them feel small Detail-oriented with the ability to document processes clearly and consistently Genuine curiosity about AI, emerging technology, and how creative teams work Ability to manage multiple requests and prioritize effectively in a fast-moving agency environment Bonus: familiarity with prompt engineering, AI tools (ChatGPT, Midjourney, etc.), or agency/creative workflows What You’ll Get Hands-on experience with a live AI platform used by a real creative agency team Exposure to brand strategy, creative production, and agency culture from the inside A collaborative environment where your ideas and contributions actually matter Mentorship from experienced agency professionals and technology leads The chance to build a portfolio of real work — not busy work Flexible hours with hybrid or remote options (based on availability)

Requirements

Must-haves

What You’ll Do
Support software updates and platform maintenance for our propietary AI tool, coordinating with vendors or developers as needed
Serve as the first point of contact for internal help desk requests — troubleshooting user issues, answering questions, and escalating bugs or technical problems
Document common issues, workarounds, and FAQs to build out an internal knowledge base for the team
Assist with testing new features and updates before they are rolled out to the broader MESH team
Monitor platform performance and flag any anomalies or recurring issues to the appropriate stakeholders
Help onboard new team members to our proprietary AI tool, including walkthroughs and how-to guides
Gather user feedback from the team and help prioritize improvements or feature requests
Support general IT and operations tasks as needed across the agency
Currently enrolled in or recently graduated from a program in Computer Science, Information Technology, Digital Media, or a related field
Comfortable working with SaaS platforms, web-based tools, and browser-based applications
Strong problem-solving skills and a patient, people-first approach to help desk support
Excellent written and verbal communication — you can explain technical things to non-technical people without making them feel small
Detail-oriented with the ability to document processes clearly and consistently
Genuine curiosity about AI, emerging technology, and how creative teams work
Ability to manage multiple requests and prioritize effectively in a fast-moving agency environment
What You’ll Get
Hands-on experience with a live AI platform used by a real creative agency team
Exposure to brand strategy, creative production, and agency culture from the inside
A collaborative environment where your ideas and contributions actually matter
Mentorship from experienced agency professionals and technology leads
The chance to build a portfolio of real work — not busy work
Flexible hours with hybrid or remote options (based on availability)

Nice-to-haves

Bonus: familiarity with prompt engineering, AI tools (ChatGPT, Midjourney, etc.), or agency/creative workflows

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: bamboohr
Effort: medium