Job description

Job Duties: • Design, develop, customize, and implement enterprise applications on the ServiceNow platform to support IT Service Management (ITSM) and Governance, Risk, and Compliance (GRC)/Integrated Risk Management (IRM) business processes. • Analyze business and technical requirements and translate them into scalable, efficient, and secure ServiceNow-based software solutions aligned with organizational objectives. • Configure and customize ServiceNow modules including Incident Management, Problem Management, Change Management, Service Catalog, Risk Management, Policy and Compliance, and Audit Management applications. • Develop and maintain server-side and client-side scripts using JavaScript, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs to automate workflows and enhance system functionality • Design and implement integrations between ServiceNow and external applications using REST APIs, SOAP web services, MID Server, and other integration technologies • Create and maintain workflow automation solutions using Flow Designer, IntegrationHub, and Workflow Editor to streamline IT and compliance-related business operations. • Configure risk assessment methodologies, compliance controls, audit workflows, and remediation tracking processes within ServiceNow GRC/IRM modules to support enterprise governance requirements. • Perform unit testing, debugging, troubleshooting, and system performance optimization to ensure application reliability, scalability, and operational efficiency. • Collaborate with cross-functional teams including business analysts, system administrators, project managers, and stakeholders to deliver high-quality technical solutions and support continuous process improvements • Maintain technical documentation, implement platform upgrades and enhancements, monitor system performance, and ensure adherence to coding standards, security policies, and ServiceNow best practices. Minimum Education Requirement: This position requires minimum of Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.

Requirements

Must-haves

Analyze business and technical requirements and translate them into scalable, efficient, and secure ServiceNow-based software solutions aligned with organizational objectives.
Configure and customize ServiceNow modules including Incident Management, Problem Management, Change Management, Service Catalog, Risk Management, Policy and Compliance, and Audit Management applications.
Design and implement integrations between ServiceNow and external applications using REST APIs, SOAP web services, MID Server, and other integration technologies
Create and maintain workflow automation solutions using Flow Designer, IntegrationHub, and Workflow Editor to streamline IT and compliance-related business operations.
Configure risk assessment methodologies, compliance controls, audit workflows, and remediation tracking processes within ServiceNow GRC/IRM modules to support enterprise governance requirements.
Perform unit testing, debugging, troubleshooting, and system performance optimization to ensure application reliability, scalability, and operational efficiency.
Collaborate with cross-functional teams including business analysts, system administrators, project managers, and stakeholders to deliver high-quality technical solutions and support continuous process improvements
Maintain technical documentation, implement platform upgrades and enhancements, monitor system performance, and ensure adherence to coding standards, security policies, and ServiceNow best practices.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

javascriptrest

Platform: careers-browser
Effort: medium