Job description

As a product manager for Tool Studio, you’ll be on the bleeding edge of shaping how enterprises build agentic AI experiences. You’ll be designing products for developers to use, and ensure that their end-user experiences set a high bar for enterprise agents. Lead highly technical product work on the catalog interpreter. The broader vision is RAI for the enterprise: identify the resources, playbooks, and recurring work employees rely on; turn them into automations; and make those automations accessible through our AI Assistant. We are starting with ServiceNow catalog items. • You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates • You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products • You'll lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform. • You’ll annotate other developer platforms to build internal alignment and conviction on what good looks like. • You’ll partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market. • You’ll also play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community. • You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap • You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project • You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly • You will support our deployment teams in helping customers realize product value quickly • You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15+ years of software product management experience • You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions. • You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans. • You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research. • You have strong familiarity with APIs, authentication, and integrations. • You are have experience building enterprise products that required 3rd party platform integrations • You have a proven track record of taking ownership of product goals and delivering against them • You have sound framework for when to iterate, when to discard, and when to scale products • You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively. • You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace. • You feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams. • You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships • You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. FD21 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Must-haves

You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products
You'll lead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform.
You’ll annotate other developer platforms to build internal alignment and conviction on what good looks like.
You’ll partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market.
You’ll also play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community.
You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap
You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly
You will support our deployment teams in helping customers realize product value quickly
You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions
To be successful in this role you have:
15+ years of software product management experience
You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
You have strong familiarity with APIs, authentication, and integrations.
You are have experience building enterprise products that required 3rd party platform integrations
You have a proven track record of taking ownership of product goals and delivering against them
You have sound framework for when to iterate, when to discard, and when to scale products
You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
You feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams.
You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships
You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aimachine learning

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Vision

401(K)