Job description

About the role As a Salesforce Administrator, you will play a key role in supporting, enhancing, and optimizing the Salesforce platform across the organization. You will work closely with business stakeholders, end users, and technical teams to deliver scalable solutions, improve user experience, and ensure the stability, integrity, and performance of Salesforce environments. The ideal candidate is a proactive problem-solver with strong Salesforce administration expertise, experience supporting Sales Cloud and Service Cloud, and the ability to translate business requirements into effective system solutions. In this role, you will: Administer, configure, and maintain Salesforce environments, including Sales Cloud and Service Cloud. Manage user access, roles, profiles, permission sets, sharing rules, groups, and security settings. Perform sandbox refreshes, deployments, and environment management activities. Create and maintain custom reports, dashboards, report types, and analytics to support business operations. Configure and troubleshoot Flows, Email Alerts, Email Templates, validation rules, record types, page layouts, and Lightning Record Pages. Support data management activities, including data imports, exports, cleansing, and bulk updates using Data Loader and related tools. Research, test, and implement new Salesforce releases, enhancements, and AppExchange applications. Work within an Agile environment to gather requirements, groom user stories, participate in testing, and support deployments to production. Troubleshoot and resolve user issues, support requests, and system-related incidents through case queues. Support Salesforce Communities, portals, third-party integrations, and business applications such as Pardot and other marketing or operational tools. Collaborate with business stakeholders to identify opportunities for process improvement and automation. Maintain documentation for Salesforce administration processes, configurations, and business workflows. Work Model Remote At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs. This position is fully remote, allowing associates to work from their home office while collaborating with cross-functional teams in a virtual environment. The working arrangements for this role are accurate as of the date of posting and may be subject to change based on business or client requirements. What you need to have to be considered Salesforce Certified Administrator certification required. 5+ years of hands-on Salesforce Administration experience. Strong experience supporting Salesforce Sales Cloud and Service Cloud environments. Experience managing user access, security models, profiles, permission sets, role hierarchies, and sharing rules. Expertise in Salesforce Lightning Experience administration and configuration. Experience creating and maintaining Flows, validation rules, record types, page layouts, and Lightning Record Pages. Proficiency with Data Loader and bulk data management processes. Experience building reports, dashboards, and custom report types. Understanding of Salesforce deployment methodologies, including change sets and sandbox management. Experience working within Agile development environments. Strong troubleshooting, analytical, and problem-solving skills. Excellent verbal and written communication skills. These will help you stand out Salesforce Advanced Administrator certification. Experience supporting Salesforce Communities, Experience Cloud, or customer portals. Knowledge of Pardot (Marketing Cloud Account Engagement) and other third-party Salesforce applications. Experience implementing and managing AppExchange solutions. Understanding of object relationships, including Master-Detail, Lookup, Junction Objects, and related lists. Experience supporting multifactor authentication (MFA) and Salesforce security best practices. Familiarity with deployment tools and release management processes. Experience supporting enterprise-scale Salesforce environments with multiple business units and stakeholders. Salary and Other Compensation: Applications will be accepted until October 25, 2026. The annual salary for this position is between $113,000-$128,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Requirements

Must-haves

Administer, configure, and maintain Salesforce environments, including Sales Cloud and Service Cloud.
Manage user access, roles, profiles, permission sets, sharing rules, groups, and security settings.
Perform sandbox refreshes, deployments, and environment management activities.
Create and maintain custom reports, dashboards, report types, and analytics to support business operations.
Configure and troubleshoot Flows, Email Alerts, Email Templates, validation rules, record types, page layouts, and Lightning Record Pages.
Support data management activities, including data imports, exports, cleansing, and bulk updates using Data Loader and related tools.
Research, test, and implement new Salesforce releases, enhancements, and AppExchange applications.
Work within an Agile environment to gather requirements, groom user stories, participate in testing, and support deployments to production.
Troubleshoot and resolve user issues, support requests, and system-related incidents through case queues.
Support Salesforce Communities, portals, third-party integrations, and business applications such as Pardot and other marketing or operational tools.
Collaborate with business stakeholders to identify opportunities for process improvement and automation.
Maintain documentation for Salesforce administration processes, configurations, and business workflows.
At Cognizant, we strive to provide flexibility wherever possible and support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may be subject to change based on business or client requirements.
What you need to have to be considered
Salesforce Certified Administrator certification required.
5+ years of hands-on Salesforce Administration experience.
Strong experience supporting Salesforce Sales Cloud and Service Cloud environments.
Experience managing user access, security models, profiles, permission sets, role hierarchies, and sharing rules.
Expertise in Salesforce Lightning Experience administration and configuration.
Experience creating and maintaining Flows, validation rules, record types, page layouts, and Lightning Record Pages.
Proficiency with Data Loader and bulk data management processes.
Experience building reports, dashboards, and custom report types.
Understanding of Salesforce deployment methodologies, including change sets and sandbox management.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileai

Platform: cognizant
Effort: medium