Customer Success Manager, Speaker Bureau at BCD Travel

Job description

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions. About the Role Ready to help shape meaningful programs in the Life Sciences space? As a Customer Success Manager, Speaker Bureau, you’ll support client marketing initiatives in a fast-paced, highly regulated environment where compliance, precision, and strong relationships all matter. You’ll guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly. If you love balancing strategy, logistics, and data while making a real impact, this could be your next great move. You’re Good At • Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure • Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential • Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI • Turning program data, budget tracking, and reporting into clear insights and actionable recommendations • Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program You Might Also Have • Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities • Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting • Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries • Strong presentation and communication skills that help you advise clients and influence next steps • A four-year college degree and at least three years of experience in marketing management, logistics, or operations You Should Know • This role is virtual and will operate within the Central/Eastern time zones Bring your organization, client savvy, and compliance-first mindset to a team where your work can truly make an impact—apply now! THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. Travel requirements for this role are as follows:Less than 25% We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite

Requirements

Must-haves

You’re Good At
Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure
Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program
You Might Also Have
Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries
Strong presentation and communication skills that help you advise clients and influence next steps
A four-year college degree and at least three years of experience in marketing management, logistics, or operations
You Should Know
This role is virtual and will operate within the Central/Eastern time zones
Bring your organization, client savvy, and compliance-first mindset to a team where your work can truly make an impact—apply now!
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
Room to Grow
Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
Make your move
We’ve got you covered
We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: successfactors-unify
Effort: medium