Customer Success Manager, Display Advertising at CommerceIQ

Job description

The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies 900+ Retailers Connected $200M+ Raised Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO. The Role: Fueled by our customer and business growth, we’re looking for a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD). The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform. What You'll Do: Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk. Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers Perform deep data analysis to answer the client’s strategic questions, and drive action Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period Collaborate with our internal teams to shape new features Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed What You'll Bring: Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field 5+ total years of professional work experience 3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand. Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis. Experience on other advertising platforms such as Amazon Sponsored Ads, Walmart DSP, and The Trade Desk is a plus. Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range Ability to deliver compelling presentations tailored to executive level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence Well versed in bid and budget management, content optimization, and promotion planning An analytical approach to problem-solving with advanced Excel skills Project management experience and ability to anticipate and mitigate risks Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies Excellent presentation and communication skills including both oral and written Track record of retaining and renewing Enterprise customers in the SaaS space. Benefits & Perks: The typical base pay range for this role across the US is USD: $120,600 - $140,000/per year. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: Comprehensive medical, vision, and dental coverage A 401(k)-retirement plan Short & long-term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 13 paid company holidays in the 2026 calendar year and unlimited PTO Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

Requirements

Must-haves

10 of Top 12
CPG Companies
Retailers Connected
Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk.
Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
Perform deep data analysis to answer the client’s strategic questions, and drive action
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
Collaborate with our internal teams to shape new features
Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field
5+ total years of professional work experience
3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand.
Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range
Ability to deliver compelling presentations tailored to executive level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence
Well versed in bid and budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written
Track record of retaining and renewing Enterprise customers in the SaaS space.

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Benefits

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401(K)

Pto

Parental Leave