Job description

Customer Success Client Engagement & Support • Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues. • Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance. • Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust. Platform Expertise & Insights • Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data. • Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams. • Experience working with excel, PowerPoint, Thinkcell and AI tools Continuous Improvement • Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement. • Use strong communication, influence, and collaboration skills to solve problems and drive customer success. • 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space. • Has been in a client/customer facing role • Strong understanding of digital shelf analytics and eCommerce data. • Self-Driven & Proactive Mindset • Excellent communication and interpersonal skills. • Ability to manage multiple priorities and work cross-functionally. • Strategic thinker with a customer-first mindset. This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.  US Benefits • Comprehensive healthcare plan (medical, Rx, dental, and vision). • Flexible spending accounts and a Health Savings Account (including company contributions). • Life and AD&D insurance. • 401(k) retirement plan including company matching contributions. • Disability insurance. • Tuition Reimbursement. • Discretionary paid time off program and 11 paid holidays. Our Benefits • Flexible working environment • Volunteer time off • LinkedIn Learning • Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: nielseniq.com About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the nielseniq.com

Requirements

Must-haves

Customer Success
Client Engagement & Support
Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
Platform Expertise & Insights
Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
Experience working with excel, PowerPoint, Thinkcell and AI tools
Continuous Improvement
Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
Has been in a client/customer facing role
Strong understanding of digital shelf analytics and eCommerce data.
Self-Driven & Proactive Mindset
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work cross-functionally.
Strategic thinker with a customer-first mindset.
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
Disability insurance.
Tuition Reimbursement.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave