Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As an EDI Helpdesk Representative - Remote Montana at Gainwell, you’ll support healthcare providers by helping resolve questions and issues related to Electronic Data Interchange (EDI), provider services, and healthcare transactions. This position supports Montana Medicaid operations and is 100% remote. Candidates residing in Montana are strongly preferred; however, qualified candidates residing elsewhere in the United States may also be considered. You’ll work directly with healthcare providers to research issues, troubleshoot concerns, and help ensure they receive accurate and timely support. Your role in our mission • Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries. • Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed. • Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests. • Process provider and member updates while maintaining accuracy, compliance, and documentation standards. • Meet established service, quality, and productivity goals while delivering professional and responsive customer support. What we're looking for • High School Diploma or GED required. • Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field. • Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred. • Strong verbal and written communication skills with the ability to research and explain information clearly. • Ability to navigate multiple systems, manage competing priorities, and maintain strong attention to detail in a remote work environment. What you should expect in this role • 100% remote position, with preference given to candidates residing in Montana. • Equipment provided by Gainwell Technologies. • Monday through Friday schedule during standard business hours. • Video cameras must be used during all virtual interviews and the first week of training. • Candidates must successfully complete a skills and competency assessment as part of the hiring process. This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis. #LI-REMOTE #LI-JT1 The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

Must-haves

You’ll work directly with healthcare providers to research issues, troubleshoot concerns, and help ensure they receive accurate and timely support.
Your role in our mission
Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries.
Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed.
Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
Meet established service, quality, and productivity goals while delivering professional and responsive customer support.
High School Diploma or GED required.
Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field.
Strong verbal and written communication skills with the ability to research and explain information clearly.
Ability to navigate multiple systems, manage competing priorities, and maintain strong attention to detail in a remote work environment.
What you should expect in this role
100% remote position, with preference given to candidates residing in Montana.
Equipment provided by Gainwell Technologies.
Monday through Friday schedule during standard business hours.
Video cameras must be used during all virtual interviews and the first week of training.
Candidates must successfully complete a skills and competency assessment as part of the hiring process.
This position is being posted for pipeline purposes, and we welcome applications on an ongoing basis.

Nice-to-haves

This position supports Montana Medicaid operations and is 100% remote. Candidates residing in Montana are strongly preferred; however, qualified candidates residing elsewhere in the United States may also be considered.
Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

401(K)