Job description

ComResource is looking for an IT Support Specialist. Responsibilities: • Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction • Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware • Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity • Manage and execute complex software installations, configurations, and updates across the organization • Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online • Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles • Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment • Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes • Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds • Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership • Provide guidance, coaching, and informal mentorship to Tier I Support Services • Ensure compliance with company security policies and assist with physical and virtual security management • Assist with software license tracking and compliance enforcement • Support disaster recovery efforts and emergency management tasks as needed Essentials: • Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams • 2 years of Information Technology-related experience • Experience with PCs, mobile phones, iPads, and software support • Experience supporting remote field personnel • Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office • Experience with incident management tools • Experience installing, configuring, and supporting software applications • Experience researching technical issues and finding best-fit resolutions • Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems • Understanding of basic security principles, procedures, and policies • Demonstrated ability to communicate effectively with peers and all levels of management • Strong interpersonal, written, and oral communication skills • Ability to present ideas in user-friendly language • Comfortable working with all levels of the organization • Strong organizational skills and demonstrated ability to be detail-oriented • Willingness to travel to remote sites Req ID: AM994279109

Requirements

Must-haves

ComResource is looking for an IT Support Specialist.
Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction
Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware
Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity
Manage and execute complex software installations, configurations, and updates across the organization
Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online
Assist in creating and maintaining technical documentation, standard operating procedures, and knowledge base articles
Perform hands-on hardware deployment, reclamation, and disposal for end-user computing equipment
Collaborate with HR and business units to execute the technical requirements of employee onboarding and off-boarding processes
Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds
Assist in the implementation of new technology solutions and end-user computing projects as directed by IT leadership
Provide guidance, coaching, and informal mentorship to Tier I Support Services
Ensure compliance with company security policies and assist with physical and virtual security management
Assist with software license tracking and compliance enforcement
Support disaster recovery efforts and emergency management tasks as needed
Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
2 years of Information Technology-related experience
Experience with PCs, mobile phones, iPads, and software support
Experience supporting remote field personnel
Experience with desktop support running Microsoft Windows 11 or newer and Microsoft Office
Experience with incident management tools
Experience installing, configuring, and supporting software applications
Experience researching technical issues and finding best-fit resolutions
Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems

Nice-to-haves

None flagged.

Application prep

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Platform: avionte
Effort: medium