Workday Analyst, People Operations at Cloudflare

Job description

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role Cloudflare is hiring a Workday Analyst, People Operations to support Workday production needs for People teams. This role will handle tier 1 and tier 2 business-as-usual (BAU) tickets, routine Workday updates, EIBs, and HR reporting. You will be a key connection point between HR stakeholders and the HRIS team, helping resolve day-today Workday issues while escalating complex configuration, process, and security questions through the right review paths. This role is a good fit for someone with hands-on Workday experience who wants to grow deeper in Workday reporting, business processes, security, and functional HCM support while helping HR Operations build stronger inteam Workday capability What You'll Do (Required) Triage and resolve BAU Workday tickets; escalate complex issues to HRIS with clear documentation Reassign tasks, rescind and cancel transactions, and correct routine transactional errors Create BP notifications and make small BP adjustments under HRIS governance Create, test, and run EIBs for approved HR operational needs Build and maintain HR reports; make minor field additions and route larger reporting work to HRIS Apply Workday security awareness when supporting reports, business processes, EIBs, and data changes Build audit reports that flag missing employee data, compensation anomalies, and potential access or dataquality issues Partner with the HR Data Governance partner on data standards, field classification, audit findings, and appropriate data use Use Workday security, reporting, and process knowledge to strengthen HR Operations team capability and reduce dependency on senior HRIS resources for routine requests Document process corrections, including when and how to resend transactions Support training for international People Ops teams on standard Workday processes and ticket submission Experience Required: 2–4 years of hands-on Workday experience in reporting, production support, business processes, security, and functional HCM support Working knowledge of Workday security concepts, including domain security, security groups, and how security affects report fields and data visibility Experience creating and updating Workday reports Strong troubleshooting skills and clear written communication Ability to explain Workday issues and process requirements to HR stakeholders in a practical, easy-tounderstand way Interest in building deeper Workday expertise across HCM, payroll, time tracking, absence, compensation, and benefits Preferred Experience: EIB experience Business process configuration experience, including notifications and approvals Experience building audit and data-quality reports Experience partnering with data governance and compliance teams on standards, access reviews, and audit findings Experience supporting international HR teams Compensation Compensation may be adjusted depending on work location. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Requirements

Must-haves

2–4 years of hands-on Workday experience in reporting, production support, business processes, security, and functional HCM support
Working knowledge of Workday security concepts, including domain security, security groups, and how security affects report fields and data visibility
Experience creating and updating Workday reports Strong troubleshooting skills and clear written communication
Ability to explain Workday issues and process requirements to HR stakeholders in a practical, easy-tounderstand way Interest in building deeper
Workday expertise across HCM, payroll, time tracking, absence, compensation, and benefits

Nice-to-haves

EIB experience
Business process configuration experience, including notifications and approvals
Experience building audit and data-quality reports
Experience partnering with data governance and compliance teams on standards, access reviews, and audit findings Experience supporting international HR teams

Application prep

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Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off