AI Strategy & Transformation Architect at NeuraFlash, Part of Accenture

Job description

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. The AI Strategy & Transformation Architect is a senior advisory role within NeuraFlash’s Agentic practice. The core focus is guiding clients through AI transformation, moving beyond high-level strategy to implementation by turning ambiguous business problems into working software and structured roadmaps. The work is at the intersection of AI strategy and delivery. Our clients are trying to figure out where AI belongs in their business, what it takes to get there, and how to make change stick. Your job is to guide them through that, not with a slide deck and a handoff, but with a structured, repeatable approach that turns ambiguity into a roadmap and a roadmap into working software. The right person for this role is equally comfortable in a C-suite strategy session and a backlog grooming meeting. They understand Agentforce and Einstein at a level of depth that earns technical credibility, and they've seen enough AI deployments — successful ones and ones that struggled — to advise clients honestly. What You'll Do Lead Client Advisory Engagements Serve as a trusted advisor across paid advisory engagements — sometimes as the primary client lead, sometimes co-leading alongside an account or delivery partner Facilitate working sessions and interviews with executive and cross-functional stakeholders to surface business priorities, pain points, and transformation ambitions Shape ambiguous problems into structured problem statements with clear scope and defined success criteria Produce strategy-grade artifacts: capability models, AI use case portfolios, prioritized roadmaps, operating model designs, and governance frameworks Design AI-Infused Business Processes Lead end-to-end business process analysis and redesign with AI as a core design input — not a bolt-on Identify where agentic AI, automation, and human-in-the-lead models create the most durable business value Map current-state workflows to future-state operating models, surfacing gaps in data readiness, governance, and organizational capability Translate process and capability findings into AI use cases scoped for delivery — with clear owners, dependencies, and success metrics Bridge Strategy to Delivery Stay connected to the delivery team through build helping to translate strategic intent into user stories, agent design patterns, and acceptance criteria Serve as the connective tissue between business architecture and technical architecture on the Salesforce platform Partner with Solution and Technical Architects to pressure-test what's been designed before it gets built Own the handoff from advisory to implementation in a way that doesn't lose the 'why' behind every decision Build the Practice Contribute reusable IP: frameworks, playbooks, assessment tools, discovery accelerators — that the broader practice can use Bring a point of view on where agentic AI is headed and help NeuraFlash stay ahead of it Support proposal development and SOW scoping for advisory engagements where your domain expertise is needed What You Bring Experience 10+ years in management consulting, enterprise strategy, or digital transformation 3+ years leading Salesforce-based engagements at a delivery or architecture level (not just recommending it from the outside or from a presales perspective) Hands-on experience designing and operationalizing agentic AI use cases — you've built the business case and watched it get built Track record of leading executive-level workshops and strategic decision sessions, not just presenting in them Experience designing future-state operating models, not just documenting current-state processes Platform & Technical Depth Strong functional and conceptual understanding of the Salesforce platform — Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, Einstein — deep enough to speak credibly with solution architects and challenge design decisions, without needing to be a developer or hands-on configurator Familiarity with how agentic AI constructs (actions, topics, instructions, grounding) map to real business use cases Working knowledge of AI/LLM ecosystems (Salesforce Agentforce, OpenAI, AWS, Azure) and how they apply to enterprise transformation Understanding of data readiness, integration architecture, and governance requirements for AI deployment — you know what makes or breaks an AI rollout Craft & Communication Strong facilitation skills — you can run a room with 12 executives and come out with clarity, not just notes Ability to synthesize complex, ambiguous inputs into crisp, actionable frameworks and narratives Excellent written output — your decks, SOWs, and strategy docs are polished, precise, and scope-protective Comfortable with ambiguity at the front of an engagement; disciplined enough to drive toward structure by the end Nice to Have Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar) Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent Background in Design Thinking, human-centered design, or service design methodologies Experience in regulated industries where AI governance, risk, and compliance add real complexity Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the  Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Requirements

Must-haves

Lead Client Advisory Engagements
Serve as a trusted advisor across paid advisory engagements — sometimes as the primary client lead, sometimes co-leading alongside an account or delivery partner
Facilitate working sessions and interviews with executive and cross-functional stakeholders to surface business priorities, pain points, and transformation ambitions
Shape ambiguous problems into structured problem statements with clear scope and defined success criteria
Produce strategy-grade artifacts: capability models, AI use case portfolios, prioritized roadmaps, operating model designs, and governance frameworks
Design AI-Infused Business Processes
Lead end-to-end business process analysis and redesign with AI as a core design input — not a bolt-on
Identify where agentic AI, automation, and human-in-the-lead models create the most durable business value
Map current-state workflows to future-state operating models, surfacing gaps in data readiness, governance, and organizational capability
Translate process and capability findings into AI use cases scoped for delivery — with clear owners, dependencies, and success metrics
Bridge Strategy to Delivery
Stay connected to the delivery team through build helping to translate strategic intent into user stories, agent design patterns, and acceptance criteria
Serve as the connective tissue between business architecture and technical architecture on the Salesforce platform
Partner with Solution and Technical Architects to pressure-test what's been designed before it gets built
Own the handoff from advisory to implementation in a way that doesn't lose the 'why' behind every decision
Build the Practice
Contribute reusable IP: frameworks, playbooks, assessment tools, discovery accelerators — that the broader practice can use
Bring a point of view on where agentic AI is headed and help NeuraFlash stay ahead of it
Support proposal development and SOW scoping for advisory engagements where your domain expertise is needed
10+ years in management consulting, enterprise strategy, or digital transformation

Nice-to-haves

Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)
Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent
Background in Design Thinking, human-centered design, or service design methodologies
Experience in regulated industries where AI governance, risk, and compliance add real complexity

Application prep

Use the role’s language and application details while tailoring your materials.

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