Job description

Experience: 4 to 5 years About the Role We are hiring three contract Systems Administrators / Operations Engineers to support our infrastructure and internal tooling. This is a hands-on, pragmatic systems and IT administration role — not a software engineering position, and not a deep Linux kernel development role. We're looking for candidates who are comfortable navigating computer systems, cloud consoles, and executing well-documented, runbook-driven procedures with sound judgment. What You'll Do • Manage high-volume daily ticket queues, prioritizing and resolving issues efficiently • Run and monitor internal repair and remediation tooling • Execute queries to investigate, diagnose, and clear operational backlogs • Manage and triage escalated issues that fall outside standard procedures • Monitor and oversee overall infrastructure health • Maintain and follow Standard Operating Procedures (SOPs), and help identify where they need updates What We're Looking For • Solid foundational knowledge of computer systems and operations • Comfort working in command-line environments • Strong Linux administration and operations skills from the command line • Basic familiarity with GitHub.com (enough to understand the product being supported) • A willingness and aptitude to dig beyond what the runbook provides — runbooks won't always be perfect, and users won't always give complete details • Experience administering GitHub.com at the organization level (org settings, repository configurations, and permissions) • Background in operational troubleshooting • Terraform experience Top Skills for the Right Candidate • Linux administration and operations from the command line • Basic familiarity with using github.com (to understand the product being supported) • A willingness and aptitude to dig beyond what the runbooks provide — because they won't be perfect, and users will forget to give details

Requirements

Must-haves

Experience: 4 to 5 years
Manage high-volume daily ticket queues, prioritizing and resolving issues efficiently
Run and monitor internal repair and remediation tooling
Execute queries to investigate, diagnose, and clear operational backlogs
Manage and triage escalated issues that fall outside standard procedures
Monitor and oversee overall infrastructure health
Maintain and follow Standard Operating Procedures (SOPs), and help identify where they need updates
Solid foundational knowledge of computer systems and operations
Comfort working in command-line environments
Strong Linux administration and operations skills from the command line
Basic familiarity with GitHub.com (enough to understand the product being supported)
A willingness and aptitude to dig beyond what the runbook provides — runbooks won't always be perfect, and users won't always give complete details
Experience administering GitHub.com at the organization level (org settings, repository configurations, and permissions)
Background in operational troubleshooting
Terraform experience
Top Skills for the Right Candidate
Linux administration and operations from the command line
Basic familiarity with using github.com (to understand the product being supported)
A willingness and aptitude to dig beyond what the runbooks provide — because they won't be perfect, and users will forget to give details

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: careers-browser
Effort: medium