Sr Business Analyst - Irving at Photon

Job description

Role Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement Role Overview We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation. Key Responsibilities • Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams. • Define system integrations and APIs between servicing platforms and core banking systems. • Translate business needs into user stories, functional specifications, and acceptance criteria. • Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools. • Analyze operational workflows to improve agent productivity and servicing efficiency. • Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics. • 7+ years of experience • Experience in 1 of the below 3 domains: • Agent facing UI system and Core banking backend and interfaces • Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention • KYC • Support testing, validation, and release of new capabilities Compensation, Benefits and Duration Minimum Compensation: USD 38,000 Maximum Compensation: USD 136,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post

Requirements

Must-haves

Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement
Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
Define system integrations and APIs between servicing platforms and core banking systems.
Translate business needs into user stories, functional specifications, and acceptance criteria.
Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.
Analyze operational workflows to improve agent productivity and servicing efficiency.
Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.
7+ years of experience
Experience in 1 of the below 3 domains:
Agent facing UI system and Core banking backend and interfaces
Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention
Support testing, validation, and release of new capabilities
Compensation, Benefits and Duration
Minimum Compensation: USD 38,000
Maximum Compensation: USD 136,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aimachine learning

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off