Job description

Location This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. About the Role Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence. What You'll Do • Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding. • Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs. • Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team. • Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs. • Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track. • Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach. • Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs. • Ensure a smooth handoff to the platform support team once clients are fully live and integrated. What You’ve Done • 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech. • Computer science foundation — a BS in Computer Science, Engineering, or a related technical field, or equivalent hands-on software engineering experience. • Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams. • Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries. • Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders. • Excellent communication skills with the ability to engage both technical and executive-level stakeholders. • Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments. Nice to Have • Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Requirements

Must-haves

This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays.
Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding.
Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs.
Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team.
Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs.
Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track.
Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach.
Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs.
Ensure a smooth handoff to the platform support team once clients are fully live and integrated.
What You’ve Done
5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech.
Computer science foundation — a BS in Computer Science, Engineering, or a related technical field, or equivalent hands-on software engineering experience.
Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams.
Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries.
Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders.
Excellent communication skills with the ability to engage both technical and executive-level stakeholders.
Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments.

Nice-to-haves

Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

Application prep

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Keywords to mirror

Platform: gem
Effort: medium