Job description

Indents: SF_OP_209559-1 / SF_OP_209559-2 Role: Forward-Deployed Engineer (FDE) Location: Irving, TX / Charlotte, NC (100% Onsite) 1st Preference: Full Time: Max Salary: $95K 2nd Preference: 3 months Contract to Hire: Max Rate: $52/hr Experience Level : 8+ years Skills Required: SRE, Observability, Event Correlation, Alert Noise Reduction, Infrastructure & Application Support, ServiceNow, Confluence, AI/Agentic Engineering, and hands-on experience with Cursor/Devin, coupled with strong solution architecture and stakeholder management capabilities. Role Overview We are looking for a senior, hands-on Forward-Deployed Engineer (FDE) to act as a technical leader and trusted advisor, driving observability, SRE, infrastructure, and AI-enabled operational excellence initiatives. The ideal candidate will deliver immediate solutions while defining long-term architecture, best practices, and roadmaps. Key Responsibilities • Drive SRE and observability initiatives to improve reliability and operational efficiency. • Analyze production events, perform root cause analysis, and reduce alert noise through event correlation. • Partner with infrastructure, application support, and operations teams to enhance service health and resilience. • Design and implement automation, monitoring, and AI-driven operational solutions. • Define architecture, standards, and strategic roadmaps for observability and intelligent operations. • Mentor teams and act as a technical leader across engineering and operations functions. Required Skills • Strong experience in Site Reliability Engineering (SRE) and production operations. • Expertise in observability, monitoring, logging, tracing, and event correlation . • Deep knowledge of enterprise infrastructure, cloud platforms, and production services . • Hands-on experience in application support and operational excellence . • Proficiency with ServiceNow and Confluence . • Experience with AI-enabled engineering, agentic workflows, and automation . • Hands-on experience with tools such as Cursor and Devin . • Ability to balance hands-on execution with strategic architecture and roadmap planning. Preferred • Experience with AIOps, DevOps, CI/CD , and infrastructure automation. • Strong stakeholder management and communication skills.

Requirements

Must-haves

Indents: SF_OP_209559-1 / SF_OP_209559-2
Role: Forward-Deployed Engineer (FDE)
Location: Irving, TX / Charlotte, NC (100% Onsite)
1st Preference: Full Time: Max Salary: $95K
2nd Preference: 3 months Contract to Hire: Max Rate: $52/hr
Experience Level : 8+ years
Drive SRE and observability initiatives to improve reliability and operational efficiency.
Analyze production events, perform root cause analysis, and reduce alert noise through event correlation.
Partner with infrastructure, application support, and operations teams to enhance service health and resilience.
Design and implement automation, monitoring, and AI-driven operational solutions.
Define architecture, standards, and strategic roadmaps for observability and intelligent operations.
Mentor teams and act as a technical leader across engineering and operations functions.
Strong experience in Site Reliability Engineering (SRE) and production operations.
Expertise in observability, monitoring, logging, tracing, and event correlation .
Deep knowledge of enterprise infrastructure, cloud platforms, and production services .
Hands-on experience in application support and operational excellence .
Proficiency with ServiceNow and Confluence .
Experience with AI-enabled engineering, agentic workflows, and automation .
Hands-on experience with tools such as Cursor and Devin .
Ability to balance hands-on execution with strategic architecture and roadmap planning.

Nice-to-haves

Experience with AIOps, DevOps, CI/CD , and infrastructure automation.
Strong stakeholder management and communication skills.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aici/cd

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Effort: medium