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All Countries Australia Brazil Canada Chile China Colombia Denmark Finland France Germany Hong Kong Hungary India Indonesia Israel Italy Japan Korea Luxembourg Malaysia Mexico Pakistan Panama Peru Philippines Poland Remote Saudi Arabia Serbia Singapore South Africa South Korea Spain Sri Lanka Switzerland Taiwan Thailand United Arab Emirates United Kingdom United States Vietnam Distance Exact 10 miles 15 miles 25 miles 50 miles 65 miles 100 miles 500 miles Advanced Search &nbsp Search All Jobs Job Details Deskside Technician I IT Service Desk Analyst Pune, Posted: 10/26/2026 Job Description Job ID#: 65247 Job Category: Deskside Technician I Position Type: Full Time Duration: long term Shift: 2 Remaining Positions: 1 Details: Job Description: Experience 3.0+ Years • Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. • Be logged-in and available to answer calls through our global Service Desk call centre solution. • Actively participate in team meetings and suggest opportunities for continual improvement. • Support Service Desk KPI/TTI measures. • Be part of a rotered on call team during weekends, this should have you on-call once a month • Develop and maintain both technical and customer documentation for standards, processes and procedures. • Monitor group email inbox and enter into ticketing system. Working Hours: 3 shifts on a rotational basis -06:30 - 14:30 (IST) -14:30 - 22:30 (IST) -22:30 - 06:30 (IST) # Immediate start preferred+ Years + Job Requirements Details: Job Requirement: • Strong customer service skills with a passion to exceed customer expectations. • Good analytical and problem solving skills. • An understanding of ITIL v3. • A passion and interest in learning a broad knowledge of hardware and software. • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable). • Strong English written and verbal communication skills. • Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences. • Ability to work under stressful conditions. • Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques. #LI-ONSITE#LI-AP2 Pay Range: $ 300000.00 - $ 600000.00 Already have an account? Log in here © Stefanini Group | PRIVACY POLICY

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Deskside Technician I
IT Service Desk Analyst Pune, Posted: 10/26/2026
Deskside Technician I
Job Description: Experience 3.0+ Years
Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
Be logged-in and available to answer calls through our global Service Desk call centre solution.
Actively participate in team meetings and suggest opportunities for continual improvement.
Support Service Desk KPI/TTI measures.
Be part of a rotered on call team during weekends, this should have you on-call once a month
Develop and maintain both technical and customer documentation for standards, processes and procedures.
Monitor group email inbox and enter into ticketing system.
Working Hours: 3 shifts on a rotational basis

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