Infrastructure Support Services Specialist at Quest Diagnostics

Job description

Job Description Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Responsibilities: • Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management • Troubleshoot and resolve all service center tickets routed to your Assignment Group • Perform IMAC all systems as applicable - Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments: • Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA. • Perform IMAC’s all systems as applicable • Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity • Contribute to team and Quest specific short, mid and long term goals • Perform maintenance, patches, and updates to all systems in a timely manner • Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support • Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products • Contribute to team and Quest specific short, mid, and long term goals • Assist in inventory management • Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals • Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit Asset Management: • Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies • Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals • Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit Qualifications: Physical and Mental Requirements: Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly. Knowledge: Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training Skills: Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external Education • Associates Degree or CompTIA A+ Certification (Preferred) Work Requirements • Up to 80% of Travel • Clean / valid driver’s license required • On Call Coverage as needed • May perform other duties as assigned 60424 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Requirements

Must-haves

Responsibilities: • Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
Troubleshoot and resolve all service center tickets routed to your Assignment Group
Perform IMAC all systems as applicable -
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Perform IMAC’s all systems as applicable
Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
Contribute to team and Quest specific short, mid and long term goals
Perform maintenance, patches, and updates to all systems in a timely manner
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
Contribute to team and Quest specific short, mid, and long term goals
Assist in inventory management
Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit
Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Qualifications: Physical and Mental Requirements:
Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.
Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training

Nice-to-haves

Associates Degree or CompTIA A+ Certification (Preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium