Job description

Experience: 10+ Years We are looking for an exceptionally skilled and driven Conversational AI Engineer. The ideal candidate will have a solid background in constructing robust and scalable software, leading a scrum team as technical leader, delivery items, coaching and mentoring team members, specifically within the realms of voice and chat bots. Candidates should also have a track record demonstrating product-orientation, business acumen, and solid development methodologies. As a Senior Software Engineer at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You’ll be involved in all phases of software engineering, from requirements to deployment methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you. Core Technical Skills: • Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems • Applying clean coding skills and best practices • Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and where it embeds in built interfaces • Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot • Troubleshoot bot, debug, and deploy chatbots on various channels (voice/chat) • Leveraging AI, NLP technologies and cognitive machine learning to develop chatbot applications • Bridge the chatbot solutions with multiple platforms • Enhancing user effectiveness of the conversational agents with the help of advanced technologies • Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities • Tuning and enhancing Speech to Text models Required Qualifications • 5+ years of experience with designing and building software engineering solutions in cloud environments • 5+ years of experience in one or more software languages, such as Python, Java, C#, JavaScript, SQL, etc. • 5+ years of experience with APIs, microservices, and modern software patterns • 2+ years of experience as a technical team leader Preferred Qualifications • Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders. • Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI. • Experience developing and supporting voice and text chatbots. • Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

Requirements

Must-haves

Experience: 10+ Years
If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.
Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
Applying clean coding skills and best practices
Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and where it embeds in built interfaces
Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
Troubleshoot bot, debug, and deploy chatbots on various channels (voice/chat)
Leveraging AI, NLP technologies and cognitive machine learning to develop chatbot applications
Bridge the chatbot solutions with multiple platforms
Enhancing user effectiveness of the conversational agents with the help of advanced technologies
Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
Tuning and enhancing Speech to Text models
5+ years of experience with designing and building software engineering solutions in cloud environments
5+ years of experience in one or more software languages, such as Python, Java, C#, JavaScript, SQL, etc.
5+ years of experience with APIs, microservices, and modern software patterns
2+ years of experience as a technical team leader

Nice-to-haves

Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.
Experience developing and supporting voice and text chatbots.
Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiscrummachine learningpythonjavajavascriptsqlllm

Platform: careers-browser
Effort: medium