Job description

SCOPE OF POSITION: The Manager, Product Solutions is responsible for bridging the gap between product development, sales, and customer needs by delivering tailored solutions that drive business value. This role focuses on understanding client requirements, translating them into product capabilities, and ensuring the successful positioning, implementation, and adoption of products or services. The Manager, Product Solutions collaborates cross-functionally with product management, engineering, marketing, and sales teams to design scalable and customer-centric solutions. They analyze market trends, customer feedback, and competitive offerings to enhance product strategy and improve overall customer experience. Additionally, this role often supports pre-sales activities, develops solution documentation, and provides subject matter expertise to internal and external stakeholders. Key responsibilities include solution design, product positioning, stakeholder communication, and continuous optimization of product offerings to meet evolving business and customer needs. The role requires a blend of technical understanding, strategic thinking, and strong communication skills to effectively align product capabilities with market demands. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following: • Leads and coaches Regional Product Specialists and representatives on selling and pricing strategies that yield superior profitability and customer experience from target jobs. • Serves as the subject matter expert for not only Construction Specialties’ product(s), services and strategies, but also those of competitors to attract new and retain existing customers. • Collaborates with internal teams to overcome obstacles with key projects, customers and accounts to assist representatives in closing business. • Contributes to the planning and implementation of sales tools and marketing communications programs that align with customer buying processes and deliver value to both customers and the representatives. • Travels as necessary to representative territories. • Develops, maintains and grows business relationships with key customers/key accounts. • Provides product expertise and contributes to strategic direction, through the Regional Product Specialists, to set and execute effective sales communications goals and objectives. • Identifies new product opportunities and works with engineering. • Participates in and represents CS at industry conferences, trade shows, industry association chapter meetings and seminars to develop relationships with customers, thought leaders and influencers to keep abreast of market trends and customer pain points. • Maintains regular contact with representatives and customers to achieve the end goal of obtaining specifications, appointments, quote opportunities and closing work. • Creates custom reports and uses CRM to maximize follow-up and forecasting accuracy. Maintains quality information on projects, opportunities, quotations and accounts in the CRM system. • Conducts performance evaluations, holds people accountable for achieving their performance goals/measurements and salary reviews on time for assigned staff. Conducts periodic performance meetings throughout the year with direct reports to review progress against measurements. • Reinforces, encourages, and rewards positive behavior and results. Gives On-The-Spot Recognition. Addresses performance problems in a timely and fair manner by clearly defining when expectations are not being met. • Evaluates and streamlines methods and procedures. Acts as liaison with other departments, divisions, and organizations. • Uses knowledge gained through communications with Regional Product Specialists to provide accurate and up-to-date forecasting and contribute input to budget goal planning efforts for assigned regions. Ensure compliance with ISO 9001 quality management system and ISO 14001 environmental management system requirements, including adherence to documented procedures, participation in audits, and continuous improvement initiatives. KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION : (Minimum Education and/or Experience required) • Bachelor’s degree or equivalent plus five to seven years related experience and/or training, or equivalent combination of education and experience. • Must be able to create and maintain CRM forecasting, follow-up and custom reports. • Extensive construction industry knowledge required. • Excellent communication skills, both written and oral. • Ability to negotiate high level contracts. • Ability to lead others and on a team. • Ability to read architectural blueprints. • Knowledge of estimating procedures, pricing. • Knowledge of sales procedures. COMPETENCIES: • Must be very organized and have a desire and ability to organize/lead others. • Problem solving skills. • Motivates, coaches and educates sales team. • Acts in a manner consistent with CS' values of People First, Integrity, Solutions Driven, and Agility. • Customer Focus: Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products, services, and value with the customer experience top of mind. • Managing through change: Enables the process of change and transition while helping others deal with the effects of change. • People leadership: Inspires, motivates, and empowers people to achieve organizational goals. Creates an inclusive space for others to lead. • Problem solving & decision making: Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. • Strategic leadership & execution: Applies vision to think beyond the immediate situation and explores multiple potential paths. Invests time in planning, discovery, and reflection to better drive decisions and more efficient implementation. • Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. UPERVISORY RESPONSIBILITIES: • Yes

Requirements

Must-haves

Leads and coaches Regional Product Specialists and representatives on selling and pricing strategies that yield superior profitability and customer experience from target jobs.
Serves as the subject matter expert for not only Construction Specialties’ product(s), services and strategies, but also those of competitors to attract new and retain existing customers.
Collaborates with internal teams to overcome obstacles with key projects, customers and accounts to assist representatives in closing business.
Contributes to the planning and implementation of sales tools and marketing communications programs that align with customer buying processes and deliver value to both customers and the representatives.
Travels as necessary to representative territories.
Develops, maintains and grows business relationships with key customers/key accounts.
Provides product expertise and contributes to strategic direction, through the Regional Product Specialists, to set and execute effective sales communications goals and objectives.
Identifies new product opportunities and works with engineering.
Maintains regular contact with representatives and customers to achieve the end goal of obtaining specifications, appointments, quote opportunities and closing work.
Creates custom reports and uses CRM to maximize follow-up and forecasting accuracy. Maintains quality information on projects, opportunities, quotations and accounts in the CRM system.
Reinforces, encourages, and rewards positive behavior and results. Gives On-The-Spot Recognition. Addresses performance problems in a timely and fair manner by clearly defining when expectations are not being met.
Evaluates and streamlines methods and procedures. Acts as liaison with other departments, divisions, and organizations.
Uses knowledge gained through communications with Regional Product Specialists to provide accurate and up-to-date forecasting and contribute input to budget goal planning efforts for assigned regions.
KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION : (Minimum Education and/or Experience required)
Bachelor’s degree or equivalent plus five to seven years related experience and/or training, or equivalent combination of education and experience.
Must be able to create and maintain CRM forecasting, follow-up and custom reports.
Extensive construction industry knowledge required.
Excellent communication skills, both written and oral.
Ability to negotiate high level contracts.
Ability to lead others and on a team.
Ability to read architectural blueprints.
Knowledge of estimating procedures, pricing.
Knowledge of sales procedures.
Must be very organized and have a desire and ability to organize/lead others.

Nice-to-haves

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Platform: oracle-cloud
Effort: medium

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