Job description

VIVO Infusion - Clinical Operations Manager Upstate New York Compensation: • Pay Range: $115,000.00 - $118,000.00/Year • Bonus Plan Target: 10% (Based on Performance) • Private Equity for the Greater Good - Company-wide Employee Ownership Program Benefits: • Medical, Dental, Vision • HSA w/ Employer Contribution • Touchcare - Insurance Concierge Service • 401K with Match up to 4% • PTO: Accrual 3+ weeks • PTO Rollover and PTO Donation Program. • Wellness Reimbursement Program - $360 Annually • Employee Referral Bonus - Uncapped Bonus Potential • Tuition Assistance Program & Professional Association Reimbursement • Employee Assistance Program (Employer-provided) • Short & long-term disability (Employer-provided) • Life Insurance (Employer-provided) Employment Type, Schedule, FLSA Status: • Full-time • Position Schedule: • Monday - Friday | Flexible Hours • Non-Exempt Reports to: Regional Operations Director Locations: • 5663 E Circle DR, STE 200 Cicero, NY 13039 • 1865 S Clinton AVE, STE 160 Rochester, NY 14618 • 999 E Ridge RD, STE 13 Irondequoit, NY 14621 • 50 Pennsylvania AVE Binghamton, NY 13903 • 8623 Clinton ST, STE B New Hartford, NY 13413 • 546 Towne DR Fayetteville, NY 13066 Vivo Infusion is looking for a dynamic Clinical Operations Manager with a passion for team building, leadership, and quality patient care to support our regional growth in the Upstate New York area! The Clinical Operations Manager will support the clinics in their region both in person and remotely. The person in this role will be responsible for overseeing all patient care activities, daily clinical operations, ensuring a safe and efficient environment while adhering to budgetary expectations and regulatory functions as outlined by the State, Federal, JCAHO, additional accreditation agencies, and Vivo company policies. If you are passionate about providing the highest level of quality patient care, have a strong background in leading clinical teams, and have a current New York State Nursing or Advanced Practitioner License, we'd love to hear from you! Primary Duties and Responsibilities: • Oversees and manages patient care and clinical operations within assigned regional locations. • Upholds company policies, procedures, mission, values, and expectations. • Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care. • Directly oversees teams of Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed. • Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy. • Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients. • Budget management: Oversees labor costs and supply utilization. • Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities. • Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care. • Ensures and coordinates training, growth, and development opportunities for all clinical team members. • Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards. • Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines. • Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies. • Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director. • Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities. • Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements. • Schedules center audits including quality, medical records, fire & safety, and emergency preparedness. Delegates to appropriate personnel as needed. • Implement patient and staff satisfaction surveys and reports results to Quality Committee. • Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality. • Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting. • Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately. Qualifications: Education, Certifications & Licensing: • Must be a Registered Nurse. Current and unencumbered State Nursing or Advanced Practitioner License, required. • Bachelor's Degree in a related field, preferred • RN with Associate's with leadership experience considered • 2-4 years of progressive healthcare management experience, required. • Valid Drivers License and insured reliable transportation to travel between facilities or other meetings, required. Experience and Skills: • Experience managing or supervising direct reports and business operations, required. • Experience managing or supervising direct reports in a multi-clinic setting, preferred. • Healthcare experience - 10 years • Leadership experience - 5 years • Must have demonstrated record of and commitment to safety; dedicated to clinical and customer service excellence. • Must possess outstanding communication and interpersonal skills. • Must be able to communicate professionally and effectively with other staff members, patients and physicians. • Proficient knowledge of computers, Microsoft Suite, CRM software, and database experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who We Are: The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture! Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission. The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers. An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve. Learn more about Vivo, by visiting our website: vivoinfusion.com WORK ENVIRONMENT & PHYSICAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell. Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is frequently required to sit; stoop, kneel, bend, crouch, or crawl. The employee may be required to use safety equipment, PPE (personal protective equipment) that may include but not be limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants: Vivo Infusion is an Equal Opportunity Employer. Vivo Infusion posts all open positions on the Careers page of the company website: vivoinfusion.com Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process. We may request: • Contact details such as name, address, email address, and phone number. • Employment history including previous employers and job titles/positions. • Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references. • Nominated references including their name, contact details, employer, and job role. • Proof of your eligibility to work in the US. • Desired salary. If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com

Requirements

Must-haves

VIVO Infusion - Clinical Operations Manager
Upstate New York
Monday - Friday | Flexible Hours
Reports to: Regional Operations Director
5663 E Circle DR, STE 200 Cicero, NY 13039
1865 S Clinton AVE, STE 160 Rochester, NY 14618
999 E Ridge RD, STE 13 Irondequoit, NY 14621
50 Pennsylvania AVE Binghamton, NY 13903
8623 Clinton ST, STE B New Hartford, NY 13413
546 Towne DR Fayetteville, NY 13066
Oversees and manages patient care and clinical operations within assigned regional locations.
Upholds company policies, procedures, mission, values, and expectations.
Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
Directly oversees teams of Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
Budget management: Oversees labor costs and supply utilization.
Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
Ensures and coordinates training, growth, and development opportunities for all clinical team members.
Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.

Nice-to-haves

Bachelor's Degree in a related field, preferred
Experience managing or supervising direct reports in a multi-clinic setting, preferred.

Application prep

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Wellness