Sales Development Representative at STARLIMS Corporation

Job description

STARLIMS provides leading Laboratory Information Management System (LIMS) solutions that have served customers around the world for over 30 years. Our solution suite helps labs: • Improve the reliability of sampling and testing • Manage complex testing workflows and analytical methods • Support compliance with global regulatory requirements and industry standards • Unlock comprehensive reporting, monitoring, and analysis With multiple support centers across the globe, STARLIMS is used in labs across pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics, and environmental industries—offering you exposure to a wide range of customers and career paths. We value people who are curious, accountable, collaborative, and empathetic. If you want to grow your sales career while working on a truly technical product that matters, you’ll feel at home here. The Role: As a Sales Development Representative (SDR), you are the first human touchpoint for prospects evaluating STARLIMS. Your primary focus is rapidly responding to inbound leads (target: under 5 minutes) via phone and email, discovering whether they have a real business need for LIMS, and booking high-quality meetings for our Account Executives. This is a high-activity, high-learning role where you’ll be speaking with lab managers, quality leaders, IT stakeholders, and other technical buyers. Your job is not to “hard sell” but to qualify, educate, and smoothly hand off interested prospects to the sales team. • Rapidly respond to leads via phone and e-mail and assist prospects during the early stages of the evaluation process • Qualify inbound and source outbound leads by researching accounts, identifying key players, and generating interest • Book meetings for our sales team, and ensure a smooth handover of prospects and customers • Meet and exceed monthly quota to ensure pipeline objectives and submit pipeline commits on a weekly basis • Understand the STARLIMS value proposition, our market and industry, and our buyer, using that to have better customer communications • Resilience and Adaptability: need to pivot messaging quickly based on real-time market feedback and competitor shifts. • Capture and communicate customer requirements, both from technical and non-technical buyers • Add and maintain accurate CRM records, including call notes, next steps, and customer communications so sales reps are ready for the next meeting • Provide feedback to sales and marketing leadership, inducing customer priorities, pain points, and needs • Leverage social media to connect with prospects and advance deal cycles. What Success Looks Like (First 1–6 Months) 1 month: • You can confidently explain what LIMS are and the problems STARLIMS solves • You consistently respond to inbound leads within the agreed SLA and follow the qualification process • You’re booking your first meetings that convert into qualified opportunities 3 months: • You’re reliably hitting or exceeding your meeting and pipeline targets • AEs and Sales Leadership trust your qualification and love the quality of your handovers • You’re comfortable speaking with technical stakeholders and asking probing business questions. 6 months and beyond: • You’re a go-to person on the team for best practices in inbound follow-up You’re actively building a path toward promotion (e.g., Senior SDR or AE) and taking on stretch projects About You: • US-based • 1-2 Years Lead qualification/ SDR or Sales Experience • Passion for sales and desire to advance in role • Strong interpersonal skills, including experience interacting with customers and prospects • Hard worker and willing to achieve a high volume of daily activities while maintaining a positive and energetic attitude. • Enthusiastic and “self-starter” approach • Native proficiency in both written and spoken English • Proficiency with CRM tools, preferably Salesforce and Hubspot • Proficiency with social media platforms, especially LinkedIn, as well as AI tools. • Technical aptitude and curiosity for innovation • 4-year Bachelor’s degree or equivalent practical experience At STARLIMS we offer market competitive benefits such as:  • Competitive health and Wellness (medical, dental, and vision)  • Retirement plan with matching company contribution  • Life Insurance and Disability/Income Protection  STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Requirements

Must-haves

STARLIMS provides leading Laboratory Information Management System (LIMS) solutions that have served customers around the world for over 30 years. Our solution suite helps labs:
Improve the reliability of sampling and testing
Manage complex testing workflows and analytical methods
Support compliance with global regulatory requirements and industry standards
Unlock comprehensive reporting, monitoring, and analysis
We value people who are curious, accountable, collaborative, and empathetic. If you want to grow your sales career while working on a truly technical product that matters, you’ll feel at home here.
Rapidly respond to leads via phone and e-mail and assist prospects during the early stages of the evaluation process
Qualify inbound and source outbound leads by researching accounts, identifying key players, and generating interest
Book meetings for our sales team, and ensure a smooth handover of prospects and customers
Meet and exceed monthly quota to ensure pipeline objectives and submit pipeline commits on a weekly basis
Understand the STARLIMS value proposition, our market and industry, and our buyer, using that to have better customer communications
Resilience and Adaptability: need to pivot messaging quickly based on real-time market feedback and competitor shifts.
Capture and communicate customer requirements, both from technical and non-technical buyers
Add and maintain accurate CRM records, including call notes, next steps, and customer communications so sales reps are ready for the next meeting
Provide feedback to sales and marketing leadership, inducing customer priorities, pain points, and needs
Leverage social media to connect with prospects and advance deal cycles.
What Success Looks Like (First 1–6 Months)
You can confidently explain what LIMS are and the problems STARLIMS solves
You consistently respond to inbound leads within the agreed SLA and follow the qualification process
You’re booking your first meetings that convert into qualified opportunities
3 months: • You’re reliably hitting or exceeding your meeting and pipeline targets
AEs and Sales Leadership trust your qualification and love the quality of your handovers
You’re comfortable speaking with technical stakeholders and asking probing business questions.
6 months and beyond: • You’re a go-to person on the team for best practices in inbound follow-up

Nice-to-haves

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Benefits

Benefits detected in the listing.

Dental

Vision

Wellness