Job description

Elevate Your Leadership as an Application Support Manager Are you an empathetic, people-first leader passionate about guiding high-performing support teams and championing cutting-edge AI technologies? Trimble is seeking a dedicated Application Support Manager to empower our team, optimize support workflows, and elevate the customer experience in a fast-paced SaaS environment. Take the next step in your career by driving operational excellence, cultivating talent, and making a meaningful impact across our growing organization. What Makes This Role Great: In this role, you will lead a highly collaborative support team where people and innovation come first. You will have the unique opportunity to integrate modern AI tools and Large Language Models into daily workflows, shape support strategies, and directly influence product improvements through cross-functional collaboration. Key Exciting Responsibilities: • Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development. • Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency. • Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements. • Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery. • Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards. Essential Skills & Experience: • 5+ years of experience in customer application support within a SaaS product environment. • 3+ years of experience in a team leadership or managerial role. • Exceptional communication, interpersonal, and problem-solving skills. • Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment. Bonus Points For: • Background or familiarity with accounting workflows and concepts. • Hands-on experience implementing AI tools or LLMs in customer support workflows. • Mindset of continuous improvement and evidence of implementing new workflows. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. Logistics : • Location: Westminster, CO or Lake Oswego, OR (On-site) • Travel Requirement: 1-2 weeks per year Why You'll Love Working With Us: At Trimble, we're not just a company that does good—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. • Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of visionary pragmatists who think boldly and build things that work. • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers. Application Support Manager, Customer Support Manager, Support Team Lead, SaaS Support, Technical Support Manager, AI Implementation, Customer Success, Workflow Optimization, Service Level Agreements, Escalation Management Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $85,900.00–$118,100.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at investor.trimble.com , under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .

Requirements

Must-haves

Elevate Your Leadership as an Application Support Manager
Lead, mentor, and empower a high-performing SaaS support team with a focus on coaching, growth, and continuous development.
Champion the implementation of AI agents and Large Language Models to automate routine tasks, optimize workflows, and enhance operational efficiency.
Partner cross-functionally with Engineering, Product, and Sales teams to advocate for the customer experience and drive product enhancements.
Oversee daily queue operations, monitor key metrics, and manage complex customer escalations to ensure exceptional service delivery.
Analyze support trends and case drivers to proactively optimize processes and establish best-in-class service standards.
5+ years of experience in customer application support within a SaaS product environment.
3+ years of experience in a team leadership or managerial role.
Exceptional communication, interpersonal, and problem-solving skills.
Proven ability to maintain focus, lead empathetically, and adapt quickly in a fast-paced environment.
Background or familiarity with accounting workflows and concepts.
Hands-on experience implementing AI tools or LLMs in customer support workflows.
Mindset of continuous improvement and evidence of implementing new workflows.
Location: Westminster, CO or Lake Oswego, OR (On-site)
Travel Requirement: 1-2 weeks per year
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often self-authored, empowering proactive doers.
Hiring Range
$85,900.00–$118,100.00 Pay Rate Type

Nice-to-haves

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Keywords to mirror

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Parental Leave