Job description

#LI-KW1 #LI-Hybrid Essential Functions and Primary Duties • Provide exceptional service delivery to an assigned portfolio of complex middle market construction clients, addressing their unique insurance needs and risk exposures within the industry. • Resolve the most challenging and complex customer service issues directly, leveraging deep knowledge of construction-specific coverages such as builder’s risk, general liability, contractor’s equipment, and surety bonds. • Serve as the outward-facing, dedicated resource for assigned construction accounts, maintaining direct client relationships and acting as the primary point of contact for all day-to-day and overall service needs (not a call center role). • Build and nurture strong relationships with clients in the construction sector, understanding their operational challenges, contractual obligations, and evolving risk profiles. • Represent clients internally and collaborate with underwriting, claims, risk management, and other cross-functional teams to implement tailored insurance solutions, manage projects, and address ongoing service needs. • Escalate client concerns when appropriate, ensuring timely and effective resolution to uphold the highest standard of client satisfaction. • Maintain data integrity and quality with all applicable software and reporting systems on a timely basis, including project schedules, certificates of insurance, and endorsements. • Take a lead role on designated renewals, preparing comprehensive renewal information, gathering exposure data, and presenting tailored insurance solutions to clients. • Work alongside senior staff to develop high-quality communication materials, stewardship reports, and educational resources customized for construction clients. • Oversee new client onboarding, renewal processes, and client meetings, ensuring all coverage, compliance, and contractual requirements are met. • Establish and preserve strong business rapport with construction-focused insurance carriers, brokers, and vendors. • Advise clients on applicable legislation, safety regulations, industry standards, and market trends affecting construction insurance programs. • Identify opportunities for additional lines of coverage or enhancements, such as pollution liability, professional liability, and wrap-up programs. • Coach and mentor less experienced client service staff, sharing expertise in construction risk management and account servicing. • Perform additional responsibilities as assigned. Preferred Qualifications • Active Property & Casualty license highly preferred • Minimum 3 years’ experience servicing complex commercial insurance accounts, preferably within the construction sector • Strong understanding of construction insurance programs, coverage requirements, and industry best practices • Excellent communication, analytical, and organizational skills Minimum Qualifications • High School Diploma or GED required • More than 5 years customer service experience in the insurance industry required • Must maintain current required licenses and certifications relevant to field of expertise • Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally • Advanced customer service skills • Proficient use of applicable technology • Ability to work in team environment as well as independently • Must be able to travel based on client and business needs

Requirements

Must-haves

#LI-KW1 #LI-Hybrid
Essential Functions and Primary Duties
Provide exceptional service delivery to an assigned portfolio of complex middle market construction clients, addressing their unique insurance needs and risk exposures within the industry.
Resolve the most challenging and complex customer service issues directly, leveraging deep knowledge of construction-specific coverages such as builder’s risk, general liability, contractor’s equipment, and surety bonds.
Build and nurture strong relationships with clients in the construction sector, understanding their operational challenges, contractual obligations, and evolving risk profiles.
Represent clients internally and collaborate with underwriting, claims, risk management, and other cross-functional teams to implement tailored insurance solutions, manage projects, and address ongoing service needs.
Escalate client concerns when appropriate, ensuring timely and effective resolution to uphold the highest standard of client satisfaction.
Maintain data integrity and quality with all applicable software and reporting systems on a timely basis, including project schedules, certificates of insurance, and endorsements.
Take a lead role on designated renewals, preparing comprehensive renewal information, gathering exposure data, and presenting tailored insurance solutions to clients.
Work alongside senior staff to develop high-quality communication materials, stewardship reports, and educational resources customized for construction clients.
Oversee new client onboarding, renewal processes, and client meetings, ensuring all coverage, compliance, and contractual requirements are met.
Establish and preserve strong business rapport with construction-focused insurance carriers, brokers, and vendors.
Advise clients on applicable legislation, safety regulations, industry standards, and market trends affecting construction insurance programs.
Identify opportunities for additional lines of coverage or enhancements, such as pollution liability, professional liability, and wrap-up programs.
Coach and mentor less experienced client service staff, sharing expertise in construction risk management and account servicing.
Perform additional responsibilities as assigned.
Minimum 3 years’ experience servicing complex commercial insurance accounts, preferably within the construction sector
High School Diploma or GED required
More than 5 years customer service experience in the insurance industry required
Must maintain current required licenses and certifications relevant to field of expertise
Demonstrates the ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Nice-to-haves

Active Property & Casualty license highly preferred
Strong understanding of construction insurance programs, coverage requirements, and industry best practices
Excellent communication, analytical, and organizational skills

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium