Job description

Our Client, a Mortgage and Real Estate Services company, is looking for an IT Support Administrator I for their Houston, TX location. Responsibilities: • Image laptops and desktops • Configure computers and install third party software • Configure VoIP phones & network hardware • Troubleshoot software/hardware • Warranty repairs and ability to repair hardware • Troubleshoot network/LAN issues • Perform basic Active Directory tasks, including routine account and device administration • Data backup: • Shipping & Receiving of Assets • Ability to lift up to 50lbs • Create and maintain technical procedures, configuration records, and troubleshooting documentation Requirements: • Experience imaging PCs at scale through PXE boot and USB is required. • Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11. • Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling. • Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team. • Required Skills: • Asset & Inventory handling • Imaging experience with PXE and USB • Basic Active Directory & SCCM experience • Intermediate to expert skills with Win11 OS • Installation of software both manual and Software Center • Troubleshooting & Multi-Task skills • Desired Skills: • Intermediate skills with Excel • Knowledge of AI and ability to leverage AI for improvements • Education/Experience: • An associate degree or relevant certification or at least two years of related experience in a corporate IT support environment are required. Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our Client, a Mortgage and Real Estate Services company, is looking for an IT Support Administrator I for their Houston, TX location.
Image laptops and desktops
Configure computers and install third party software
Configure VoIP phones & network hardware
Troubleshoot software/hardware
Warranty repairs and ability to repair hardware
Troubleshoot network/LAN issues
Perform basic Active Directory tasks, including routine account and device administration
Shipping & Receiving of Assets
Ability to lift up to 50lbs
Create and maintain technical procedures, configuration records, and troubleshooting documentation
Experience imaging PCs at scale through PXE boot and USB is required.
Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11.
Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling.
Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.
Asset & Inventory handling
Imaging experience with PXE and USB
Basic Active Directory & SCCM experience
Intermediate to expert skills with Win11 OS
Installation of software both manual and Software Center
Troubleshooting & Multi-Task skills
An associate degree or relevant certification or at least two years of related experience in a corporate IT support environment are required.

Nice-to-haves

Intermediate skills with Excel
Knowledge of AI and ability to leverage AI for improvements

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: jobdiva
Effort: medium

Benefits

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