Support Engineer (AMER - Weekends) at Supabase

Job description

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: github.com). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. TIMEZONES & LOGISTICS - It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC - We are primarily looking for someone in North or South America timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Requirements

Must-haves

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
We are primarily looking for someone in North or South America timezones for this shift.
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

Nice-to-haves

Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

postgressqljavascriptreactvuesveltenode.js

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Health Insurance

Pto

Professional Development