Job description

This position involves joining a global operations team dedicated to maintaining operational excellence within Mandiant's consulting practice. With a primary focus on supporting pre-business activities, the team ensures all contractual and commercial prerequisites are met, enabling consultants to begin client engagements. Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $90000 - $128000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google . • Support critical, complex time sensitive pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents. Assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in discussions. • Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required. • Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use. • Assist with governance related activities that help the consulting organization become more efficient. • Identify process or system improvements. Work with management and other teams to implement and/or document recommended changes. • Bachelor's degree or equivalent practical experience. • 2 years of experience in customer-facing roles. • Customer service and communication experience. Minimum qualifications: • Bachelor's degree or equivalent practical experience. • 2 years of experience in customer-facing roles. • Customer service and communication experience. Preferred qualifications: • Experience with sensitive materials and handling confidential information. • Experience with working in Salesforce - opportunity, quotations, contract life cycle. • Ability to work with systems tools, such as SAP, homegrown systems, etc. • Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.

Requirements

Must-haves

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Learn more about benefits at Google .
Work within a case management system, ensure requests are progressing and regular timely updates are made. Drive end to end resolution, including engaging with other departments as required.
Create and drive to completion solutions to address non-standard customer situations and document approaches for re-use.
Assist with governance related activities that help the consulting organization become more efficient.
Identify process or system improvements. Work with management and other teams to implement and/or document recommended changes.
Bachelor's degree or equivalent practical experience.
2 years of experience in customer-facing roles.
Customer service and communication experience.
Bachelor's degree or equivalent practical experience.
2 years of experience in customer-facing roles.
Customer service and communication experience.

Nice-to-haves

US: $90000 - $128000 (USD) + 15% bonus target + equity + benefits
Experience with sensitive materials and handling confidential information.
Experience with working in Salesforce - opportunity, quotations, contract life cycle.
Ability to work with systems tools, such as SAP, homegrown systems, etc.
Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: google
Effort: medium