Job description

Position Overview A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineer to join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology. Responsibilities • Provide first-level technical support via phone, email, and ticketing systems • Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues • Set up and deploy desktops, laptops, and user accounts • Document, update, and manage support tickets • Escalate complex issues to senior technicians when necessary • Maintain accurate client and support documentation • Deliver exceptional customer service and timely issue resolution Qualifications • 1-3+ years of IT support or help desk experience preferred • Basic knowledge of Windows, Microsoft 365, and networking fundamentals • Familiarity with Active Directory and user account management is a plus • Strong troubleshooting and communication skills • Ability to prioritize tasks and work in a fast-paced environment • Positive attitude and willingness to learn Compensation & Benefits • $26-30/hour + health insurance benefits • 401(k) plan • Paid time off and holidays • Training and professional development opportunities • Clear path for career growth into Level 2 and advanced technical roles About the Employer This organization provides managed IT services, cloud solutions, cybersecurity, network support, and technology services to businesses across multiple industries. The company is committed to delivering reliable, secure, and efficient technology solutions while fostering a collaborative environment where employees can grow and succeed. EEO Statement: Topaz HR is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.

Requirements

Must-haves

Position Overview
Provide first-level technical support via phone, email, and ticketing systems
Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
Set up and deploy desktops, laptops, and user accounts
Document, update, and manage support tickets
Escalate complex issues to senior technicians when necessary
Maintain accurate client and support documentation
Deliver exceptional customer service and timely issue resolution
Basic knowledge of Windows, Microsoft 365, and networking fundamentals
Strong troubleshooting and communication skills
Ability to prioritize tasks and work in a fast-paced environment
Positive attitude and willingness to learn

Nice-to-haves

1-3+ years of IT support or help desk experience preferred
Familiarity with Active Directory and user account management is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jazzhr
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

401(K)

Pto

Paid Time Off

Professional Development