Job description

IT Support Specialist LOCATION Annapolis Junction, MD 20701 CLEARANCE TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY Are you passionate about technology and driven to solve challenges? We are seeking an IT Support Specialist to join our dynamic team and play a critical role in ensuring seamless technology operations. In this position, you will provide hands-on support to end-users, troubleshoot technical issues, and contribute to maintaining a secure and efficient IT environment. If you have a knack for problem-solving, a customer-first attitude, and a commitment to staying ahead in the ever-evolving world of technology, we’d love to hear from you! *** Please note that our job openings are dynamic and can open or close quickly (much faster than we can publish). If you do not see an opening you are looking for, know that we see almost all types of positons. We strive to keep our listings up to date, but please consider submitting your current resume. Our team will work with you to identify the most recent opportunities that align with your skillset and career goals. We look forward to you joining our family. *** SIMILAR CAREER TITLES Help Desk Technician, Technical Support Analyst, Desktop Support Specialist, Systems Support Specialist, Network Support Technician, IT Technician, User Support Specialist, Application Support Analyst, Technical Support Specialist, IT Help Desk Analyst, IT Service Desk Specialist, etc. DEGREE (Level Desired) Bachelor's Degree DEGREE (Focus) Information Technology, Computer Science, Network Administration, Cybersecurity, Information Systems, Computer Engineering, Software Development, Data Science, Systems Administration, Telecommunications, Cloud Computing, etc. ALTERNATE EXPERIENCE General comment on degrees: Most contracts allow additional experience (4-5 years) in lieu of a Bachelor's Degree. Some contracts give 4-5 years experience credit for a Bachelor's Degree. Some contracts give 2 years experience credit for a Master's Degree. We will work with you to find the right fit. POSITION RESPONSIBILITIES • Ability to troubleshoot hardware issues • Strong communication skills • Availability for flexible work hours • Knowledge of common software • Understanding of networking basics • Ability to prioritize tasks REQUIRED SKILLS • Proficiency with operating systems • Familiarity with remote support tools • Ability to document technical issues • Strong problem-solving skills • Basic scripting knowledge • Proficiency in system configuration DESIRED SKILLS • Knowledge of cybersecurity principles • Experience with cloud platforms • Ability to manage virtual environments • Familiarity with DevOps practices • Exposure to ITIL frameworks • Knowledge of emerging technologies PLUG IN to CYMERTEK - And design your future... YOUR FOREVER CAREER STARTS HERE Are you looking for more than just a job? Join a company where employees are treated like family, and your career is built to last. We are a growing small business and a trusted federal contractor offering full scope consulting services in information technology, cybersecurity, and analyst workforce development. At our company, you come first. We’re committed to creating an environment where you’ll thrive professionally and personally. We provide meaningful, challenging work using cutting–edge technologies while investing in your growth and success. With direct access to company leadership, a laid–back and inclusive atmosphere, and exceptional work–life balance, you’ll feel valued every day. We also believe in taking care of our family – both yours and ours. Our benefits are phenomenal, family–friendly, and designed with your well–being in mind. From employee and family events to career–long support, we create a community you’ll never want to leave. Ready to make your next move the best one? Join us and experience the difference. BENEFITS • Excellent Salaries • Flexible Work Schedule • Cafeteria Style Benefits • 10% - 401k Matching (Vested Immediately) • Additional 401k Profit Sharing • 30 days Paid Leave/Holiday (No Use or Lose!) • The day off for your birthday • Medical/Dental/Vision - 100% employee coverage. ($1200 allowance - or a bonus) • HSA/FSA • AFLAC • Long Term/Short Term Disability - 100% employee coverage. No cost to you. • Life Insurance - 100% employee coverage. No cost to you. • Additional Discretionary Life Insurance • Paid Training • No long, wordy reviews with tons of paperwork!!! • Referral bonus program with recurring annual payments HOW TO APPLY Email us at jobs@cymertek.com or apply today: www.cymertek.com Want to see what our employees think? Click here . EQUAL OPPORTUNITY EMPLOYER STATEMENT Cymertek is proud to be an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We embrace and celebrate differences in our employees, recognizing that a diverse workforce enhances our creativity, innovation, and overall success. At Cymertek, employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. We believe in creating an environment where all individuals are treated with respect and dignity, and where opportunities for professional growth and advancement are accessible to everyone, regardless of background or identity.

Requirements

Must-haves

IT Support Specialist
Annapolis Junction, MD 20701 CLEARANCE
TS/SCI Full Poly (Please note this position requires full U.S. Citizenship) KEY SUMMARY
Bachelor's Degree DEGREE (Focus)
Ability to troubleshoot hardware issues
Strong communication skills
Availability for flexible work hours
Knowledge of common software
Understanding of networking basics
Ability to prioritize tasks
Proficiency with operating systems
Familiarity with remote support tools
Ability to document technical issues
Strong problem-solving skills
Basic scripting knowledge
Proficiency in system configuration

Nice-to-haves

Knowledge of cybersecurity principles
Experience with cloud platforms
Ability to manage virtual environments
Familiarity with DevOps practices
Exposure to ITIL frameworks
Knowledge of emerging technologies
PLUG IN to CYMERTEK - And design your future...
Referral bonus program with recurring annual payments

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k