Job description

Role: ServiceNow Platform Solution Architect Location: Remote Max Rate: $ 90/hr Experience Level: 12+ Yrs Exp. Job Summary: Own end-to-end ServiceNow platform solution architecture for the large-scale program with extensive knowledge in Service Catalog, ESC Portal, ITSM, SPM, Integrations, HRSD, ITAM etc. Key Responsibilities • Lead workshops and discussion on ServiceNow Platform & relevant integrations design & implementation • Design the target architecture across ESC Portal, Service Catalog, ITSM, SPM, Platform, Integrations, Reporting and CSDM/CMDB • Lead architecture and design-decision workshops with Clinical Informatics, , the Technology Business Office, Finance and governance bodies. • Build on the discovery, design workbook, field mapping and intake taxonomy already completed, and hand the platform roster to the delivery team. • Set standards for scoped applications, configuration-over-customization, access control, data privacy, performance and upgradeability across all workstreams. • Own production deployment and change-approval decisions and accept completed work against written specifications and acceptance criteria. • Provide technical direction to the Lead Developer, AI Platform Engineer, SPM Developer, Integration Developer, Reporting Developer and QA/ATF Engineer. • Maintain architecture decision records, technical design documents • Chair or contribute to the Platform security, architecture, AI and sourcing review gates that run from a single governance record • Flexible to work with customers and stakeholders under CST/EST/PST timezone especially overlapping with IST hours Required Skills and Experience • Principal-level, full life cycle ServiceNow implementation experience, including at least one large healthcare or provider organization. • Deep expertise across ITSM, SPM, Platform (Flow Designer, decision tables, Automated Test Framework), Integrations (Integration Hub) and CSDM/CMDB. • Proven ability to lead architecture governance across security, AI and sourcing review boards. • Strong stakeholder management with clinical, and Technology Business Office audiences. • Experience with Predictive Intelligence, Virtual Agent and AI Search architecture patterns. Certifications • ServiceNow Certified System Administrator (CSA) - Must • ServiceNow Certified Application Developer (CAD) - Must • CIS-ITSM and CIS-SPM - Must • Architecture Excellence or Certified Technical Architect (CTA) - Preferred

Requirements

Must-haves

Role: ServiceNow Platform Solution Architect
Location: Remote
Max Rate: $ 90/hr
Experience Level: 12+ Yrs Exp.
Own end-to-end ServiceNow platform solution architecture for the large-scale program with extensive knowledge in Service Catalog, ESC Portal, ITSM, SPM, Integrations, HRSD, ITAM etc.
Lead workshops and discussion on ServiceNow Platform & relevant integrations design & implementation
Design the target architecture across ESC Portal, Service Catalog, ITSM, SPM, Platform, Integrations, Reporting and CSDM/CMDB
Lead architecture and design-decision workshops with Clinical Informatics, , the Technology Business Office, Finance and governance bodies.
Build on the discovery, design workbook, field mapping and intake taxonomy already completed, and hand the platform roster to the delivery team.
Set standards for scoped applications, configuration-over-customization, access control, data privacy, performance and upgradeability across all workstreams.
Own production deployment and change-approval decisions and accept completed work against written specifications and acceptance criteria.
Provide technical direction to the Lead Developer, AI Platform Engineer, SPM Developer, Integration Developer, Reporting Developer and QA/ATF Engineer.
Maintain architecture decision records, technical design documents
Chair or contribute to the Platform security, architecture, AI and sourcing review gates that run from a single governance record
Flexible to work with customers and stakeholders under CST/EST/PST timezone especially overlapping with IST hours
Required Skills and Experience
Principal-level, full life cycle ServiceNow implementation experience, including at least one large healthcare or provider organization.
Deep expertise across ITSM, SPM, Platform (Flow Designer, decision tables, Automated Test Framework), Integrations (Integration Hub) and CSDM/CMDB.
Proven ability to lead architecture governance across security, AI and sourcing review boards.
Strong stakeholder management with clinical, and Technology Business Office audiences.
Experience with Predictive Intelligence, Virtual Agent and AI Search architecture patterns.
Certifications
ServiceNow Certified System Administrator (CSA) - Must

Nice-to-haves

Architecture Excellence or Certified Technical Architect (CTA) - Preferred

Application prep

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