Job description

What The Role Is This role keeps Babylist Health’s billing operations moving and serves as the on-site anchor for our physical office. You’ll blend revenue cycle support — processing and routing critical billing documents accurately and on time — with the day-to-day of running the office. You’ll be the in-person point of contact, working closely with remote teammates and outside partners to keep people, paperwork, and place connected. It’s hybrid in title, but the on-site presence is real: you’re on-site at our Severna Park, MD office (just outside Baltimore) five days a week during business hours (EST). If you like being the dependable person who keeps things running and enjoy a mix of billing support and office ops, this is a strong fit. Who You Are You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track. You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential. You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable. You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement. You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks. You’re a clear, kind communicator who keeps remote teammates and external partners in the loop. You’re proactive and flexible — you spot what needs doing and pitch in without being asked. You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next. How You Will Make an Impact Support daily billing and revenue cycle workflows so operations stay timely and accurate. Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place. Upload and manage required documentation in Niko with care. Flag urgent items, discrepancies, and issues, and escalate them to the right partners. Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly. Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people. Monitor incoming communications and respond or route as needed. Why This Role You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day. It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops. Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land. About Compensation We use a market-based approach to compensation. The starting salary range for this role is $51,802 to $69,056 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management, and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.

Requirements

Must-haves

You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track.
You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential.
You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable.
You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks.
You’re a clear, kind communicator who keeps remote teammates and external partners in the loop.
You’re proactive and flexible — you spot what needs doing and pitch in without being asked.
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.
How You Will Make an Impact
Support daily billing and revenue cycle workflows so operations stay timely and accurate.
Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place.
Upload and manage required documentation in Niko with care.
Flag urgent items, discrepancies, and issues, and escalate them to the right partners.
Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly.
Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people.
Monitor incoming communications and respond or route as needed.
Why This Role
You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day.
It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops.
Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land.

Nice-to-haves

You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

Pto

Parental Leave