Job description

⚠️ Beware of recruiting scams. BioIntelliSense only contacts candidates from @biointellisense.com email addresses. We never conduct interviews over text, email or chat apps. If you receive a message that doesn't match this, treat it as fraudulent and email hr@biointellisense.com to verify. About BioIntelliSense The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives. Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care. _______________________________________________________________________________________________________ About the Role The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow. The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up What You'll Be Doing Customer Relationship Management : Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction Project Planning and Execution : Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards Cross-Functional Collaboration : Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions Customer Onboarding : Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services Issue Resolution : Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions Customer Feedback : Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience Documentation and Reporting : Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes Strategic Planning : Collaborate with leadership to develop and implement strategies to drive customer success Continuous Improvement : Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction What You Need Bachelor’s degree required 1-5 years of experience in program management or related discipline Project Management Professional (PMP) certification or similar certification is a plus Preferred: Experience project managing an implementation with a healthcare customer Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator Accepts responsibility and accountability for project success and associated key decisions Continuous improvement mindset and a result and quality driven approach Analytical skills: demonstrated ability to troubleshoot complex process/system issues Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives Experience with Salesforce and with project management tools such as Jira or Smartsheet Healthcare experience and medical device experience preferred Company Culture and Benefits Our Workplace Culture: We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together. Comprehensive Benefits Package: · Robust Medical, Dental and Vision Plans · STD, LTD, Insurance Plans · HSA and Flexible Spending Accounts · Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting · FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays · Home Office Benefits Stipend for Fully Remote Roles BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.

Requirements

Must-haves

What You'll Be Doing
Customer Relationship Management : Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
Project Planning and Execution : Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
Cross-Functional Collaboration : Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
Customer Onboarding : Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
Issue Resolution : Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
Customer Feedback : Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
Documentation and Reporting : Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
Strategic Planning : Collaborate with leadership to develop and implement strategies to drive customer success
Continuous Improvement : Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction
What You Need
Bachelor’s degree required
1-5 years of experience in program management or related discipline
Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
Accepts responsibility and accountability for project success and associated key decisions
Continuous improvement mindset and a result and quality driven approach
Analytical skills: demonstrated ability to troubleshoot complex process/system issues
Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
Experience with Salesforce and with project management tools such as Jira or Smartsheet
Company Culture and Benefits
Robust Medical, Dental and Vision Plans

Nice-to-haves

Project Management Professional (PMP) certification or similar certification is a plus
Preferred: Experience project managing an implementation with a healthcare customer
Healthcare experience and medical device experience preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aijira

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)