Job description

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. ADP is hiring an Implementation Consultant II. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: • Consult with clients to deliver a comprehensive ADP solution • Guide and drive the client towards the best solution for their business needs • Analyze existing systems, interface requirements, business processes • Partner with clients to understand their business and related needs • Incorporate new processes, tools and approaches when recommending an ADP solution • Utilize broad knowledge to recommend solutions to the client when appropriate • Understand client business issues and concerns and recommend and implement appropriate solution • Build long term relationship and trust • Interact/collaborate with ADP associates in sales and customer service • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise QUALIFICATIONS REQUIRED: • At least 3 years of experience working in a client service/customer service environment • At least 1 year of business consulting experience. • Bachelor's degree or equivalent in education and experience PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following: • Proven ability to maintain focus and work effectively with multiple demands • Experience in Performance, Compensation, Succession and Learning • Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks • Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards • Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations • Proficient in the latest web technologies and working knowledge of various operating systems • Excellent analytical skills and time management skills • Excellent communication skills both verbal and written • Proficient using Microsoft Office A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition . Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adp.com to learn more about ADP’s culture and our full set of values.

Requirements

Must-haves

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Consult with clients to deliver a comprehensive ADP solution
Guide and drive the client towards the best solution for their business needs
Analyze existing systems, interface requirements, business processes
Partner with clients to understand their business and related needs
Incorporate new processes, tools and approaches when recommending an ADP solution
Utilize broad knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Build long term relationship and trust
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
At least 3 years of experience working in a client service/customer service environment
At least 1 year of business consulting experience.
Bachelor's degree or equivalent in education and experience
Proven ability to maintain focus and work effectively with multiple demands
Experience in Performance, Compensation, Succession and Learning
Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills

Nice-to-haves

PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following:

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium