Job description

Why Work Here • Headquarters is in Charlotte, NC • Recently expanded to nearshore • isolved ranked for SMB Payroll in 2023 Sapient Report • Voted top places to work in USA 2023 Job Description The ATS Implementation Specialist is responsible for guiding customers through the successful implementation of isolved's Applicant Tracking System (ATS) solution. Serving as a trusted advisor and subject matter expert, this role partners closely with customers to design, configure, test, and deploy ATS solutions that align with their recruiting and talent acquisition processes. The specialist ensures a smooth implementation experience while driving customer adoption and long-term success. Core Job Duties • Lead customers through the end-to-end ATS implementation process, ensuring a successful and timely deployment. • Partner with clients to understand recruiting workflows, hiring processes, and business requirements, translating them into scalable ATS configurations. • Develop and manage implementation project plans, timelines, milestones, and deliverables. • Conduct system configuration, testing, and validation to ensure solutions meet customer requirements. • Identify and proactively address implementation risks, issues, or project roadblocks to maintain timelines and customer satisfaction. • Deliver customer training and knowledge transfer sessions to promote post-implementation self-sufficiency and system adoption. • Collaborate with internal teams, including Customer Success, Product, and Support, to ensure a seamless customer experience. • Maintain detailed project documentation and implementation records. • Contribute to the ongoing improvement of implementation methodologies, processes, and best practices. • Build deep expertise in ATS functionality, recruiting best practices, and industry trends to better serve customers. Minimum Qualifications • High School diploma or equivalent combination of education and relevant experience. • Experience supporting recruiting, hiring, onboarding, or talent acquisition business processes. • Strong project management and organizational skills, with the ability to manage multiple implementations simultaneously. • Excellent customer-facing communication, presentation, and training skills. • Ability to analyze business requirements and translate them into effective system configurations. • Strong technical aptitude and ability to learn new software platforms quickly. • Proven problem-solving skills with a proactive, customer-focused approach. • High attention to detail and commitment to delivering quality results. • Fluent English communication skills, both written and verbal. Preferred Qualifications • Preferred 3+ years of software implementation, HR technology, talent acquisition, or applicant tracking system experience. • Experience implementing Applicant Tracking Systems (ATS), HRIS, HCM, or SaaS platforms. • Knowledge of recruiting workflows, compliance requirements, and talent acquisition best practices. • Experience working in a customer onboarding, consulting, or implementation capacity. • Familiarity with project management methodologies and implementation frameworks. About isolved isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com. #LI-KJ1

Requirements

Must-haves

Core Job Duties
Lead customers through the end-to-end ATS implementation process, ensuring a successful and timely deployment.
Partner with clients to understand recruiting workflows, hiring processes, and business requirements, translating them into scalable ATS configurations.
Develop and manage implementation project plans, timelines, milestones, and deliverables.
Conduct system configuration, testing, and validation to ensure solutions meet customer requirements.
Identify and proactively address implementation risks, issues, or project roadblocks to maintain timelines and customer satisfaction.
Deliver customer training and knowledge transfer sessions to promote post-implementation self-sufficiency and system adoption.
Collaborate with internal teams, including Customer Success, Product, and Support, to ensure a seamless customer experience.
Maintain detailed project documentation and implementation records.
Contribute to the ongoing improvement of implementation methodologies, processes, and best practices.
Build deep expertise in ATS functionality, recruiting best practices, and industry trends to better serve customers.
High School diploma or equivalent combination of education and relevant experience.
Experience supporting recruiting, hiring, onboarding, or talent acquisition business processes.
Strong project management and organizational skills, with the ability to manage multiple implementations simultaneously.
Excellent customer-facing communication, presentation, and training skills.
Ability to analyze business requirements and translate them into effective system configurations.
Strong technical aptitude and ability to learn new software platforms quickly.
Proven problem-solving skills with a proactive, customer-focused approach.
High attention to detail and commitment to delivering quality results.

Nice-to-haves

Preferred 3+ years of software implementation, HR technology, talent acquisition, or applicant tracking system experience.
Experience implementing Applicant Tracking Systems (ATS), HRIS, HCM, or SaaS platforms.
Knowledge of recruiting workflows, compliance requirements, and talent acquisition best practices.
Experience working in a customer onboarding, consulting, or implementation capacity.
Familiarity with project management methodologies and implementation frameworks.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: isolved
Effort: medium