Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Come join the Shift4 Knowledge Management team as a Technical Writer I. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences.
Responsibilities:
Write, Review edit and maintain technical and process documentation following Shift4’s guidelines.
Collaborate with team members to address content gaps and incorporate user feedback for continuous improvement.
Identify and address documentation gaps based on user feedback, support insights and stakeholder input.
Produce documentation that is clear, concise, and tailored to the intended audience.
Participate in team meetings and contribute ideas to improve documentation processes.
Manage assigned tasks and projects to meet deadlines in a fast-paced environment.
Maintain consistent formatting, tagging, and structure across knowledge content.
Participate in documentation review and contribute ideas to improve processes, templates, and user experience.
Build effective relationships with cross functional stakeholders to support product and operational documentation needs.
Qualifications:
1-4 years of experience in technical writing, content development, or related field.
Strong writing, editing, and proofreading skills with attention to detail.
Ability to organize information clearly and communicate complex topics in a user-friendly manner.
Strong research and information-gathering skills.
Ability to work both independently and collaboratively in a team environment.
Familiarity with documentation tools and content management systems is a plus.
Experience with Salesforce Service Cloud or Zendesk preferred but not required.
Understanding of the Point of Sale and Payments industry is a plus.
Candidates may be required to submit writing samples as part of the interview process.
Skills
Clear, concise technical writing and editing
Translating complex information into user-friendly content
Writing and structuring content for AI and search optimization
Following style guides, templates, and governance standards
Researching topics and collaborating with subject-matter experts
Managing content in knowledge platforms
Maintaining accuracy, consistency, and attention to detail
Managing priorities, deadlines, and feedback
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.