Head of Customer Marketing

• TL;DR We’re hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding.
• Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles. Enterprise exposure is important. Startup hustle is required.
• Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
• Own and grow Listen’s customer community across our key personas.
• Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming.
• Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding.
• Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others.
• Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals.
• Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations.
• Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact.
• Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support.
• You are exceptional with customers: warm, energetic, polished, and naturally relationship-driven.
• You know how to make a community feel alive, useful, and worth coming back to.
• You are excited by the idea of helping customers become speakers, hosts, references, storytellers, and champions in ways that feel authentic.
• You have experience in B2B SaaS and understand how customer advocacy can influence trust, credibility, pipeline, sales cycles, and expansion.
• You are comfortable operating as a senior IC in an early-stage environment. You are scrappy, fast, and organized enough to take a new function from zero to one.
• You care deeply about experience design. The small details that make customers feel seen, valued, and excited to participate.
• You’ve built or managed a customer community, executive community, advocacy program, reference program, customer advisory board, or customer events program.
• You’ve worked closely with enterprise customers and know how to engage senior stakeholders without being overly formal or transactional.
• You enjoy hosting, facilitating, interviewing, connecting people, and making customers feel like part of something bigger.
• You can move between strategy and execution without waiting for a perfect process.
• You want to build the customer marketing function at a fast-growing AI company from the ground up.

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