Job description

Job Title Marketing Coordinator - Inforum Position Overview Shaw Contract creates innovative flooring solutions for a global and diverse customer base. Our extensive product line includes carpet tile, broadloom, area rugs, LVT, PVC-free resilient, porcelain, and engineered hardwood. With sales teams in over a dozen countries, our products are featured in office buildings, schools, healthcare facilities, multifamily and senior living spaces, hotels, and resorts worldwide. At Shaw Contract, we prioritize sustainability and design excellence, crafting products that positively impact people and the planet. Our commitment to design optimism ensures we deliver flooring solutions that blend aesthetics with function, meeting the highest standards of quality and sustainability. Shaw Contract is a part of Shaw Industries, a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $5 billion in annual sales and approximately 18,000 associates worldwide. Please note this position is based out our Create Centre in Cartersville, GA. As a Marketing Coordinator for the brand s Inforum group, you will serve as the marketing department’s front-line communication and support to our sales force and clients; making sure our sales team has the product, competitive and technical information needed to grow our business across all market segments and product categories. Responsibilities: Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat. Complete requests for standard and custom requests for sales; including local Account Managers and RVPs. Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services. Research and provide competitive analysis. Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information. Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects. Maintain a positive, empathetic, and professional attitude toward customers at all times. Acknowledge and resolve internal and external customer issues, providing a world class client experience. Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it. Required Qualifications: Bachelor s degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience. Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week. Excellent computer skills Excellent verbal and written communication skills Basic graphic design skills Preferred Qualifications: Marketing, communications, customer service, project coordination, or sales support experience Experience working in fast-paced, customer-facing environments Experience with CRM systems such as Salesforce Experience using Adobe Creative Suite, Canva, or similar design tools Flooring, building products, architecture, design, or construction industry experience Experience managing phone, email, and chat-based customer interactions. Required Competencies: Communicate Effectively Initiate Action Learn & Apply Collaborate Build Customer Satisfaction Shaw benefits include: Medical, dental, and vision insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) And much more. #ShawIND #LI-LS1 #ShawContract Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Requirements

Must-haves

Marketing Coordinator - Inforum
Position Overview
Please note this position is based out our Create Centre in Cartersville, GA.
Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
Research and provide competitive analysis.
Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Acknowledge and resolve internal and external customer issues, providing a world class client experience.
Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.
Bachelor s degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.
Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.
Excellent computer skills
Excellent verbal and written communication skills
Basic graphic design skills
Communicate Effectively

Nice-to-haves

Marketing, communications, customer service, project coordination, or sales support experience
Experience working in fast-paced, customer-facing environments
Experience with CRM systems such as Salesforce
Experience using Adobe Creative Suite, Canva, or similar design tools
Flooring, building products, architecture, design, or construction industry experience
Experience managing phone, email, and chat-based customer interactions.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave