Job description

Data Center Operations Manager The Role UST is searching for an experienced Onsite Data Center Operations Manager to oversee and manage data center operations across multiple customer locations in the United States. The manager will have overall responsibility for the operational delivery, performance, safety, workforce, service quality, and customer satisfaction of the onsite data center services. What You’ll Do · Own end-to-end onsite data center operations across multiple customer locations in the USA · Manage and provide operational leadership to Data Center Technicians / Hands & Eyes resources across assigned sites · Act as the primary operational point of contact for customer stakeholders for onsite data center services · Ensure consistent service delivery across all locations in accordance with contractual requirements, SLAs, KPIs, SOPs, and customer standards · Plan and manage staffing, site coverage, shifts, on-call requirements, vacation coverage, and resource utilization · Monitor daily operations, ticket queues, work completion, backlogs, SLA compliance, and service quality · Travel between customer data center locations within the USA as required · Directly manage and mentor onsite Data Center Technicians / Hands & Eyes personnel · Establish clear responsibilities and expectations for site teams · Conduct regular performance reviews and provide coaching and feedback · Identify skill gaps and coordinate technical and safety training · Ensure adequate staffing and coverage across all assigned locations · Monitor employee performance, attendance, productivity, and adherence to operational procedures · Build a strong culture of ownership, accountability, safety, and customer service This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience may be considered · 8+ years of experience in enterprise data center or infrastructure operations · 3+ years of experience managing technical teams, preferably in a data center environment · Experience managing multiple data center sites or geographically distributed operations · Skills & Knowledge: · Strong knowledge of enterprise data center infrastructure, including: Servers and compute infrastructure, Storage systems, Network equipment, Rack and stack, Structured cabling, Hardware break/fix, Asset management, Hardware lifecycle management, Data center power and environmental considerations · Experience with ITSM processes including Incident, Problem, Change, Request, and Asset Management · Demonstrated experience managing SLAs, KPIs, operational metrics, and customer commitments · Strong customer-facing and stakeholder-management skills · Excellent communication, organizational, analytical, and problem-solving skills · Experience working with enterprise customers, technology vendors, and OEM support organizations · Ability to manage multiple priorities across geographically distributed sites · Willingness and ability to travel between customer locations within the USA Location & Compensation Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Fort Collins, Colorado Compensation Range: $100,000-$150,000 Who We Are Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at . Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #UST #CB #LI-VB1

Requirements

Must-haves

Data Center Operations Manager
What You’ll Do
Own end-to-end onsite data center operations across multiple customer locations in the USA
Manage and provide operational leadership to Data Center Technicians / Hands & Eyes resources across assigned sites
Act as the primary operational point of contact for customer stakeholders for onsite data center services
Ensure consistent service delivery across all locations in accordance with contractual requirements, SLAs, KPIs, SOPs, and customer standards
Plan and manage staffing, site coverage, shifts, on-call requirements, vacation coverage, and resource utilization
Monitor daily operations, ticket queues, work completion, backlogs, SLA compliance, and service quality
Travel between customer data center locations within the USA as required
Directly manage and mentor onsite Data Center Technicians / Hands & Eyes personnel
Establish clear responsibilities and expectations for site teams
Conduct regular performance reviews and provide coaching and feedback
Identify skill gaps and coordinate technical and safety training
Ensure adequate staffing and coverage across all assigned locations
Monitor employee performance, attendance, productivity, and adherence to operational procedures
Build a strong culture of ownership, accountability, safety, and customer service
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
8+ years of experience in enterprise data center or infrastructure operations
3+ years of experience managing technical teams, preferably in a data center environment
Experience managing multiple data center sites or geographically distributed operations
Experience with ITSM processes including Incident, Problem, Change, Request, and Asset Management
Demonstrated experience managing SLAs, KPIs, operational metrics, and customer commitments

Nice-to-haves

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience may be considered

Application prep

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Keywords to mirror

Platform: ust
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)