Job description

Join Komatsu and Be Part of Something Big! Job Overview The Product Specialist and Reliability Engineer III supports Tier 4 Regional Product Support teams by applying reliability analysis to identify, organize, categorize, and analyze potential product issues from a global perspective. This role serves as a liaison among regional Product Support teams, Subject Matter Experts, distributors, and other stakeholders to help ensure product issues are communicated, escalated, and resolved efficiently. The position also develops and maintains processes, procedures, and communication practices related to issue escalation, case management, technical documentation, knowledge management, and Field Campaigns for the Product Support shovel and wheel loader team. Key Job Responsibilities • Support Tier 4 Regional Product Support teams in identifying potential product issues through the application of reliability analysis. • Organize, categorize, and analyze regional product issues while considering global trends and impacts. • Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team. • Manage product support cases, technical documentation, knowledge base content, procedures, and processes. • Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures. • Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules. • Evaluate local issue resolutions and provide information that may support the design of final countermeasures. • Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences. Qualifications/Requirements • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. • Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline; equivalent experience may be considered. • Experience and training in statistical analysis and reliability analysis methods. • Ability to read and interpret engineering drawings. • Strong analytical and complex problem-solving skills. • Ability to communicate effectively across all levels and regions of the organization. • Strong written and verbal communication skills, including the ability to communicate with international company representatives. • Direct product knowledge and experience with mining equipment preferred. • Spanish language skills are a plus. • Ability and willingness to travel approximately 15–20%. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. • Health benefits: Medical, dental, vision, HSA, wellness programs, etc. • 401k and/or employee savings programs • Employee time off (vacation and designated holidays) • Employee and family assistance programs • Disability benefits • Life insurance • Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.  Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com . EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements

Must-haves

Join Komatsu and Be Part of Something Big!
Job Overview
Key Job Responsibilities
Support Tier 4 Regional Product Support teams in identifying potential product issues through the application of reliability analysis.
Organize, categorize, and analyze regional product issues while considering global trends and impacts.
Lead the product issue resolution process and develop procedures for issue escalation within the Product Support shovel and wheel loader team.
Manage product support cases, technical documentation, knowledge base content, procedures, and processes.
Collaborate with Subject Matter Experts to create and deploy Field Campaigns that support local mitigation efforts and final countermeasures.
Provide regular updates to Product Support, regional teams, and distributors regarding Product Issue Tracker status, research and development activities, testing, final countermeasures, metrics, and deployment schedules.
Evaluate local issue resolutions and provide information that may support the design of final countermeasures.
Serve as a regional Service Engineer substitute, as needed, to assist with workload backlogs or absences.
Qualifications/Requirements
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
Minimum of five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline; equivalent experience may be considered.
Experience and training in statistical analysis and reliability analysis methods.
Ability to read and interpret engineering drawings.
Strong analytical and complex problem-solving skills.
Ability to communicate effectively across all levels and regions of the organization.
Strong written and verbal communication skills, including the ability to communicate with international company representatives.
Ability and willingness to travel approximately 15–20%.
Company Benefits
Employee time off (vacation and designated holidays)

Nice-to-haves

Direct product knowledge and experience with mining equipment preferred.
Spanish language skills are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Wellness