Job description

ABOUT KREA At Krea, we are building next-generation AI creative tools. We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2 krea.ai, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control, and with Krea 3 krea.ai - our new image editing model. We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers. THIS ROLE We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales. WHAT YOU'LL DO - Own post-sale customer success: onboarding, adoption, renewals, and expansion - Help customers integrate Krea into their creative workflows and daily work - Drive product adoption across our core customer profiles - Communicate new feature and product updates (we ship weekly) - Track usage and customer signals to help customers get more value - Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal - Program manage webinars and workshops in partnership with our creative leads, from planning content through execution - Share customer feedback with the product and marketing teams and help shape what we build WHAT WE'RE LOOKING FOR - Experience in Customer Success or Account Management - Commercially minded, with a track record of renewing and growing customer accounts - Product-focused mindset, with experience in onboarding and implementation - Strong communication and interpersonal skills - you're great at building and maintaining relationships - Proactive, ownership-driven attitude and comfort working in an early-stage environment NICE TO HAVE - A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios) - Strong understanding of creative workflows WHAT WE OFFER - Team: Work alongside a world-class team building the future of AI creative tooling - Impact: Significant scope and company-wide impact - Competitive compensation: generous salary & equity packages - Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage - Time off: Flexible PTO policy - Financial planning: 401k with a 4% company-sponsored match - Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it - Transit: Ubers covered to & from the office - Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3). - And more! Please note the above benefits & perks are for full-time employees

Requirements

Must-haves

Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
Share customer feedback with the product and marketing teams and help shape what we build
Experience in Customer Success or Account Management
Commercially minded, with a track record of renewing and growing customer accounts
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment

Nice-to-haves

A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Wellness