Job description

The Engineering Project Manager will lead cross-functional planning and execution for business applications supporting AppleCare Business Org. This role partners with engineering, product, and business stakeholders to scope projects, manage timelines, and ensure high-quality delivery. The ideal candidate is a clear communicator who can translate business needs into actionable engineering plans, track progress across concurrent initiatives, and proactively resolve roadblocks — while leveraging modern AI tooling to increase efficiency and visibility across the team. Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience. 5+ years of experience in engineering project management, program management, or related technical delivery roles. Demonstrated experience managing software development projects from initiation through delivery. Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid). Experience supporting enterprise business applications within a customer support or service operations environment. PMP, CSM, or other relevant project/program management certification. Familiarity with AppleCare business processes or similar customer service organizations. Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet). AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs. Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.

Requirements

Must-haves

Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
5+ years of experience in engineering project management, program management, or related technical delivery roles.
Demonstrated experience managing software development projects from initiation through delivery.
Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid).
Experience supporting enterprise business applications within a customer support or service operations environment.
PMP, CSM, or other relevant project/program management certification.
Familiarity with AppleCare business processes or similar customer service organizations.
Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet).
AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs.

Nice-to-haves

Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagilescrumjiraml

Platform: apple
Effort: medium