Overview:
To assist the Director of Sales & Marketing in support of the Sales operation and work closely with the Catering Sales, Conference Services Department, and Reservation Sales Department to maximize revenues; maintain positive interdepartmental communications; contribute to the overall direction and operation of the hotel and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.
Essential Functions:
Meet or exceed weekly, quarterly and annual sales goals, targets and initiatives.
Develop, actively solicit, and map group business accounts per defined territory.
Maintain a complete database of accounts in defined territories.
Identify and qualify potential prospects through participating in prospecting, tradeshows, sales blitzes and other sales initiatives.
Maximize outcome of all sales initiatives by following up on leads, following up with clients in-house to identify additional business opportunities and aggressively managing accounts.
Follow all Group Sales Standards of Operation and policies and procedures (generating and completing all necessary forms, correspondence, etc.).
Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields.
Perform in a manner that demonstrates the philosophies of The Power of One and Omni Hotels in a professional manner to clients and potential clients at every opportunity.
Maintain customer relations, GSO relations, trade relations, industry relations and staff relations.
Promote all Omni Properties and offer information to clients to cross sell the brand, as well and promote other memberships and relationships available for members at participating resorts.
Work closely with all departments such as Revenue Management, Convention Services and Reservations departments to ensure that all details are communicated for to ensure a successful meeting experience.
Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
Perform other tasks as needed or directed to ensure effective Resort operation.
Qualifications:
Ability to multi-task in a fast-paced environment.
Must have at least 3 years of group selling experience (resort experience preferred).
Strong analytical and researching skills to identify prospective customers.
Strong presentation skills.
Ability to manage multiple priorities and re-prioritize when necessary.
Experience in outbound solicitation, site inspections/visits with clients, and contract negotiations.
Strong customer service and rapport building skills.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to travel as needed to represent the Hotel.
Must have a flexible schedule to works nights, weekend and holidays as necessary.
Working Environment/Tools and Equipment:
Exterior of hotel with exposure to weather conditions when on site tours
Interior of hotel, in normal office conditions
Ability to sit for lengths of time
Extended computer usage
Minimal lifting requirements