Job description

**This role requires in-office presence in Mountain View, CA 5x/week** About the Team The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders → more integrations shipped → better assistant → more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking. The Role You own the technical foundation the team ships on. You design and build the hardest platform problems — generality, scalability, extensibility — while keeping developer experience as the measure. You think in systems. You ship. You bring others along. What You'll Do • Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services • Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction • Define platform primitives other products build on — bias toward generality, reliability, clean abstractions • Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth • Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment • Set the engineering bar: architecture, design standards, observability, operational excellence • Mentor senior engineers; raise the team's technical depth What We Look For at Senior Staff Level You're a multiplier. You trace developer pain to platform gaps, design general solutions, ship them in ways that unlock categories of use cases. You raise the abstraction level of everything you touch. You shape product decisions from the technical side. Your mentees have gone on to senior roles or owned critical systems. Required: • 12+ years designing, building, operating production systems; significant platform or infrastructure team experience • Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude • Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability • Strong systems engineer with fluency in production microservices environments at scale • Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky • End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc • Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design • Understand developer activation funnels and feedback loops that turn builders into core contributors Nice to Have: • Familiarity with LLM-based architectures or agent orchestration patterns • Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Must-haves

This role requires in-office presence in Mountain View, CA 5x/week**
About the Team
Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
Define platform primitives other products build on — bias toward generality, reliability, clean abstractions
Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
Set the engineering bar: architecture, design standards, observability, operational excellence
Mentor senior engineers; raise the team's technical depth
What We Look For at Senior Staff Level
12+ years designing, building, operating production systems; significant platform or infrastructure team experience
Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
Strong systems engineer with fluency in production microservices environments at scale
Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc
Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
Understand developer activation funnels and feedback loops that turn builders into core contributors

Nice-to-haves

Familiarity with LLM-based architectures or agent orchestration patterns
Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints
Work Personas

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

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